As a Marketing and Client Services Coordinator, you will be at the intersection of client engagement and brand development. This role combines proactive client support with strategic marketing efforts, giving you the opportunity to shape the client experience while amplifying our firm’s presence across multiple platforms.
Description
Marketing and client Services Coordinator
Romano Law PLLC is a dynamic law firm headquartered in the heart of New York City. We provide comprehensive legal services to entrepreneurs, startups, and creative professionals across various industries. Our team is dedicated to delivering exceptional legal solutions tailored to our clients' unique needs, while fostering a collaborative and inclusive work environment.
Job Description:
As a Marketing and Client Services Coordinator, you will be at the intersection of client engagement and brand development. This role combines proactive client support with strategic marketing efforts, giving you the opportunity to shape the client experience while amplifying our firm’s presence across multiple platforms.
YOU ARE:
- A proactive, detail-oriented professional with a passion for client service and marketing.
- A dynamic communicator, equally comfortable engaging with clients over the phone and crafting compelling marketing content.
- A creative thinker who thrives in a fast-paced, collaborative environment.
- Results-driven, resourceful, and able to juggle big-picture strategies with attention to detail.
- A master of organization, naturally inclined to identify challenges and implement solutions.
- Adaptable, with a sunny disposition even when things get stormy.
- A natural connector, adept at nurturing relationships while keeping an eye on metrics and KPIs.
- A bridge-builder, adept at seamlessly transitioning amidst shifting priorities and evolving demands.
YOU HAVE:
- At least 2 years of experience in client services, sales, marketing, or a related field.
- A commitment to honing your business development acumen, driven by a genuine passion for continuous learning and growth.
- Excellent communication, customer service, and interpersonal skills—responsive, proactive, and approachable.
- A creative mindset with strong writing skills, ideally with experience in social media content creation, SEO/SEM, or digital marketing.
- The ability to manage multiple projects and shifting priorities with grace and efficiency.
- Proficiency with marketing tools (e.g., customer relationship manager, social media platforms, email marketing platforms, content management systems).
- The ability to work at least 40 hours per week.
IN THIS ROLE, YOU WOULD:
- Client Services:
- Serve as the frontline liaison for inbound client inquiries, ensuring seamless communication and a high-quality experience.
- Track and manage prospective client leads through the pipeline and ensure a smooth onboarding process.
- Proactively follow up with clients, identify sales opportunities, and provide detailed updates to the Client Team Director.
- Collaborate with attorneys to align client needs with firm capabilities.
-
Marketing:
- Develop and execute a strategic content calendar across social media and digital platforms.
- Create engaging posts, blogs, and marketing materials that highlight the firm’s expertise and insights.
- Oversee digital marketing campaigns, including SEO/SEM strategies and targeted email campaigns.
- Support attorneys with media preparation and ensure a consistent, professional brand presence.
WHY US:
- As we continue to grow, professional development is important to us – we provide a space that supports this.
- Diversity is valued and welcomed at Romano Law. We appreciate differing backgrounds, experiences, and thoughts.
- We promote team engagement in our collaborative, communicative, and approachable workplace.
TO BE CONSIDERED:
At Romano Law, we believe everyone has the right to be happy and successful in their role and we go to great lengths to make this happen. Please tell us a little about yourself by clicking “Submit Application” or "Apply".
- In your required cover letter, include your answer to the question “What year was LinkedIn launched?”
Salary
$55,000 - $60,000 per year
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