Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.
Role:
We are seeking a Sales & Marketing Operations Manager to join our Marketing Operations team to be the bridge between Marketing, Sales and IT. In this role, you will be a primary point of contact on all things Salesforce and responsible for system troubleshooting, approving user requests and continually enhancing our Salesforce architecture. You will work closely with teams across the enterprise, ranging from Go-To-Marketing sales, IT, marketing teams and operations to implement solutions.
Resposibilities:
As a Sales & Marketing Operations Manager, you will have the opportunity to drive operational excellence across a wide range of areas, including:
Being a go-to person for Marketing and Sales Development teams on technical questions related to Salesforce objects, fields and workflows, reporting and error troubleshooting
Day-to-day management of applications used by our sales teams for prospecting (Outreach.io/Gong.io, ZoomInfo, etc) to ensure optimal user setup, app performance and system integrations
Partnering closely with business stakeholders, Marketing leadership and IT to implement Salesforce enhancements with full ownership of the end-to-end process, from translating business requirements through UAT and launch
Reviewing and approving Salesforce change requests related to data management, user permissions, and cross-functional enhancements
Building process documentation, standardizing reporting and crafting enablement materials for users
Requirements:
3 - 5 years demonstrated experience in marketing operations or similar operations functions (e.g. Sales Ops, Business Ops)
Minimum 2 years experience Salesforce administration
Minimum 2 years experience Outreach.io or Gong.io administration
Proficiency in using ticketing systems (Jira, Workfront, etc.) and familiarity with Scrum Agile methodology
Highly skilled at time-management, is meticulous with details and has high standards for project delivery
Strong communicator, comfortable engaging across all levels of the organization to align on objectives, solicit input, and drive collaboration
Bachelor's degree in Marketing, Technology, or related field, or equivalent years of proven experience
Cisco, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Pay Range
$105600 - $145200
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long -term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
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