Job Overview
We are seeking a dedicated Front Desk Receptionist ready to commit to a part time position. This role is essential in providing exceptional patient services by ensuring smooth operations at the front desk. This position requires the candidate to become familiar with detailed processes, while providing a friendly and calm environment for all patients. The ideal candidate will possess strong organizational skills, excellent communication skills and be detail oriented. We are a tight knit, caring, and friendly office with a great team. We provide a friendly and promote a calm atmosphere, yet we are busy and professional. We provide a support system that can provide schedule flexibility if that is what you need. We are looking for a dedicated loyal individual ready to learn and to join our office team. This position is for 20 to 25 hours a week equating to about 2 1/2 to 3 days a week, with occasional evening and 1 Saturday a month included in those hours.
Responsibilities
- Perform front desk operations, including answering phone calls, responding to inquiries, taking detailed and concise messages , scribing and checking charts to effectively forward medication refill requests.
- Greet and check out patients in a courteous and professional manner.
- Provide written correspondence as needed.
- Handle calendar management booking patient appointments for 5 therapists and two doctors.
- Provide patient support by addressing concerns and following through on requests and responses in a timely fashion.
- Maintain confidentiality and follow release of any and all information following HIPAA compliance and office procedure.
- Work with insurances providing documentation for Prior Authorization of medications as needed.
- Support clerical duties as needed, including filing, scanning, mailings, and other duties as needed.
Experience
- Previous experience as a medical secretary/receptionist preferred.
- Experience with calendar management and front desk experience a must.
- Strong time management skills with the ability to multi task and prioritize tasks effectively.
- Excellent phone etiquette and customer support skills required.
- Familiarity with Google applications, Microsoft Word, Excel, and EMR preferred.
- Ability to follow detail and office protocol and established office processes.
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: 20 – 25 per week
Benefits:
- Flexible schedule
Medical Specialty:
- Psychiatry
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
Work Location: In person