Experienced Medical Receptionist / Patient Coordinator – Be a Vital Part of a Purpose-Driven Team
Are you a detail-oriented, customer-focused professional who enjoys delivering outstanding service? Do you excel in a fast-paced setting and take pride in making a real impact in people’s lives? Join us at Fluens, where your skills and compassion will help support children and families each day. We’re looking for an experienced Medical Receptionist / Patient Coordinator to play a key role on our supportive and mission-focused team.
What We Offer:
- Competitive Pay: $18–$20/hour, plus performance-based bonuses
- Paid time off, vacation and sick days
- Paid holidays
- Comprehensive medical, dental, and vision insurance
- Health and wellness fund
- Retirement options
- Supplemental insurance
Why Fluens?
At Fluens, we are more than just a clinic—we are a close-knit, mission-driven team committed to helping children develop vital communication skills and gain greater independence. If you’re passionate about providing excellent customer service, have a strong attention to detail, and thrive in a dynamic, team-oriented environment, we would love to have you on board.
Your Responsibilities:
- Manage Patient & Therapist Scheduling: Efficiently coordinate patient appointments, reschedules, and cancellations, ensuring smooth operations across various schedules, including holidays and year-end resets.
- Deliver Outstanding Front Desk Support: Be the first point of contact for families, greeting patients, answering phone calls, responding to emails and faxes, and creating a welcoming, professional environment.
- Coordinate Patient Onboarding & Offboarding: Manage new patient intake, verify insurance benefits, and guide families through the onboarding and offboarding process.
- Handle Insurance & Financial Communication: Verify insurance benefits, explain coverage to families, process payments, handle late cancellations, and manage invoicing when necessary.
- Ensure Timely Documentation: Track key clinic metrics, submit required documentation to insurance providers, and ensure seamless communication within the clinic.
- Support Therapists & Internal Operations: Maintain clear communication with therapists regarding schedule changes, facilitating smooth daily clinic operations and ensuring accurate schedules.
- Monitor Data & Compliance: Keep track of patient attendance, authorization statuses, and resolve issues proactively, ensuring continuity of care.
- Foster Positive Patient Engagement: Organize patient recognition programs, including awards and milestone celebrations, to enhance the patient experience.
- Maintain Front Office Logistics: Manage a variety of communications platforms—phone, email, fax, and in-person—to ensure efficient and responsive operations.
Who We’re Looking For:
- A clear and confident communicator with exceptional problem-solving skills
- Someone who thrives in a fast-paced, team-oriented environment
- Highly organized, capable of managing multiple priorities with a keen attention to detail
- Comfortable discussing financial matters and reinforcing attendance policies with families in a professional and empathetic manner
- Familiar with medical insurance terminology and experienced in verifying eligibility and benefits
Position Details:
- Schedule: Full-time, Monday–Friday, 7:45 AM - 4:30 PM
- Location: Columbia, TN
- Start Date: ASAP
Fluens offers a rewarding opportunity where you can grow your career while being part of a supportive team that truly makes a difference in the lives of children and families. If you're looking to take the next step in your career and contribute to a mission-driven clinic, we invite you to apply today!
EOE/M/F/Vet/Disabled
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
