Membership Services Representative

Program: Heart to Heart Fitness
Position Title: Membership Services Representative – Front Desk & Recharge Bar
Reports to: General Manager

Job Summary

The Membership Services Representative provides immediate, efficient, and friendly customer service, ensuring smooth operations of the front desk, Recharge Bar, and overall fitness center. This role requires strong communication, multitasking, and organizational skills while maintaining a professional and welcoming environment for members and guests.

Key Responsibilities

Member & Guest Services – 35%

• Greet and check in members following property management procedures.

• Answer inquiries, direct calls, and take accurate messages.

• Handle member issues (lost and found, membership updates, EFT changes, billing/payment questions).

• Promote a positive and professional image of Heart to Heart Fitness.

• Upsell Heart to Heart products and services.

• Provide Recharge Bar service, including preparing custom blended shakes.

Facility Operations & Cleanliness – 25%

• Keep front desk, lobby, Recharge Bar, and fitness areas clean and organized.

• Conduct locker room and coffee area checks at least three times per shift.

• Perform safety checks to ensure the club is secure.

• Re-rack weights and equipment throughout shift.

• Log facility, equipment, and janitorial issues for maintenance.

• Support general custodial duties as needed.

Administrative & Cash Handling – 20%

• Maintain and process required forms (membership, cash-up sheets, etc.).

• Operate cash register, reconcile money, and complete daily deposits.

• Track and report inventory for front desk, Recharge Bar, and first aid kits.

• Complete monthly inventory on the 1st of each month.

• Assist General Manager, trainers, and instructors with administrative tasks.

Program & Event Support – 10%

• Coordinate leagues, programs, and challenges (e.g., weight loss or family-oriented programs).

• Distribute recreation equipment and answer patron questions.

• Assist with activities, promotions, and special events as assigned.

Teamwork & Compliance – 10%

• Serve as Manager-on-Duty when leadership is not present.

• Follow all opening and closing procedures.

• Support team members and communicate with leadership regarding improvements/issues.

• Maintain confidentiality of member and company information.

• Adhere to company policies, safety standards, and uniform requirements.

Qualifications

• 1+ years of sales or customer service experience preferred (fitness, retail, recreation, or education setting).

• Strong communication, time management, and organizational skills.

• Computer proficiency for data entry, reports, and correspondence.

• Positive attitude, integrity, enthusiasm, and passion for fitness.

• Ability to multitask in a fast-paced environment.

Physical Requirements: Able to lift 20 lbs and assist patrons with equipment.
Hours of Operation: Must be available for split shifts, weekdays, weekends, and evenings as scheduled.