Teller / Member Services Representative
Location: Marion County, WV
Job Type: Full-Time, Non-Exempt, 37 Hours Per Week
Starting Pay: From $15.65 per hour, commensurate with experience and qualifications.
Join Our Team at Fairmont Federal Credit Union!
We’re looking for a caring, solution-minded Member Services Representative (Teller) to provide highly personalized service to our members across branch locations. This is a customer-facing role ideal for those who enjoy helping people, building relationships and working in a respectful, inviting and individually rewarding environment.
What You’ll Do
- Responsible for upholding our Core Values when dealing with co-workers, our members, and the communities we serve.
- Solution-minded by listening, genuinely caring about and quickly addressing individuals needs and requests.
- Maintain an up-to-date knowledge of financial products and services, related policies and procedures, rules, and regulations.
- Receive and process member financial transactions on share services, including but not limited to: deposits, withdrawals, payments, transfers, check cashing, credit & debit card cash advances, IRA contributions, etc.
- Maintain and balance assigned cash drawer within the credit union's established policies and procedures.
- Receive and process member financial transactions, which may include but not limited to: term share certificates, change of addresses, stop payments, and eServices.
- Perform duties related to member eServices such as: troubleshoot online banking and eStatement requests, debit card issues, unblock accounts, etc.
- Serve members from various locations such as lobby counter or drive-thru. Provide clear and concise communication by phone, email, and in-person.
- Generally assigned a home branch, may cover other locations or be assigned a different home branch based on operational need.
What We’re Looking For
Basic Qualifications:
- Must be legally eligible for employment in the United States.
- Must be 18 years of age or older.
- Must have obtained a high school diploma or GED.
- Must be available to work a schedule rotation based on operating hours.
Preferred Qualifications:
- One year to three years of similar or related experience.
- Well-developed communication and member service skills, active listening, attentiveness, information retention, tact, and diplomacy.
- Competence with computers, software programs, and computer keyboard by touch, knowledge of general office machines and 10-key calculator.
- Self-empowered and solution-minded, detail oriented, maintains a high degree of accuracy when dealing with numbers and names.
- Accuracy in cash handling; basic math skills: adding, subtracting, multiplying, dividing and able to perform dividend calculation.
- Ability to work in a fast-paced environment and multi-task.
- Excellent analytical skills to assist in using available resources for appropriate decision-making regarding member transactions.
- Skills, to support decision-making regarding member transactions.
Physical Requirements
While performing the duties of this job, the employee is:
- Regularly required to talk or hear.
- Frequently is required to walk and sit; needs to be able to stand for extended periods of time.
- Use hand to finger, handle or feel; reach with hands and arms.
- Climb or balance; stoop, kneel, crouch or crawl.
- Must frequently or occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include but are not limited to close, distance and peripheral vision, depth perception and ability to adjust focus.
Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
What We Offer
- Competitive pay starting from $15.65 per hour, based on experience and qualifications.
- Paid time off and holidays.
- Medical, dental, vision insurance, plus more great benefits to support your life and well-being.
- 401(k) with employer match.
- Career development and on-the-job training.
- Supportive, member-focused work culture.
Hours: Available Monday - Saturday, hours based on business needs.
Work Location: A Member Services Representative is generally assigned a home branch but may cover other locations or be assigned a different home branch based on operational need.
About Us: Yes, there is a place where you truly matter. That place is Fairmont Federal Credit Union, where every employee realizes their true growth potential. Since 1939, Fairmont Federal Credit Union's success has been built on delivering the diverse financial solutions our members demand and the highly personalized, individually rewarding experiences they deserve. As part of our commitment to make every experience personal, because it's all about you, we make our services as convenient as possible to our members.
Fairmont Federal Credit Union is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, Protected Veteran status, age, or any other characteristic protected by law. This organization participates in E-Verify. Fairmont Federal Credit Union reserves the right to fill this role at a higher/lower grade level based on business need and/or an individual's qualifications.
If you need assistance in seeking a job opportunity at Fairmont Federal Credit Union, or if you need reasonable accommodation with the application process, please call 304-363-5320 or contact us online.
