Benefits:
Position Summary
The Membership Manager is responsible for implementing and assessing a comprehensive year-round membership recruitment and retention growth strategy that increases girl, adult and volunteer membership within an assigned geographic area. This position will serve as the local subject matter expert and primary point of contact for community volunteers, troops leaders, and members. The Membership Manager is responsible for meeting assigned girl and adult recruitment, renewal, and retention goals that support council-wide sustainable organizational health and increased participation in the Girl Scout Movement. In this key operational position, the Membership Manager will partner with community managers (volunteer position) to foster strong and positive community relationships and grow volunteer involvement year over year. The Membership Manager works collaboratively with other members of council staff to achieve the council's strategic plan, implement the tactical membership growth plan, and meet designated KPIs which cultivates increased supporters of Girl Scouts of Gateway Council.
Essential Duties & Responsibilities
Recommended Skills, Education, and Experience
Physical Requirements
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand:
- 401(k)
- 401(k) matching
- Competitive salary
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Vision insurance
Position Summary
The Membership Manager is responsible for implementing and assessing a comprehensive year-round membership recruitment and retention growth strategy that increases girl, adult and volunteer membership within an assigned geographic area. This position will serve as the local subject matter expert and primary point of contact for community volunteers, troops leaders, and members. The Membership Manager is responsible for meeting assigned girl and adult recruitment, renewal, and retention goals that support council-wide sustainable organizational health and increased participation in the Girl Scout Movement. In this key operational position, the Membership Manager will partner with community managers (volunteer position) to foster strong and positive community relationships and grow volunteer involvement year over year. The Membership Manager works collaboratively with other members of council staff to achieve the council's strategic plan, implement the tactical membership growth plan, and meet designated KPIs which cultivates increased supporters of Girl Scouts of Gateway Council.
Essential Duties & Responsibilities
- Responsible for all girl, adult, and volunteer recruitment and retention efforts for a specific geographical area in the council jurisdiction, including national and council level recruitment and lead generation campaigns, tracking performance of campaigns, and collaborating cross-functionally to increase the brand and reputation awareness.
- Cultivate and maintain local community relationships including but not limited to local schools/educators, faith-based organizations, community leaders, parent organizations, businesses, and community organizations to support membership growth.
- Serve as a collaborative partner and advocate for each assigned community, including the identification of volunteers to fill key community level positions, provide mentorship to new and existing troop leaders through the volunteer lifecycle, increase local engagement in Girl Scouts, strengthen local Girl Scout events and activities, and assist in conflict resolution as needed.
- Partner closely with the Placement Specialist to guide potential girl, adult, and volunteer members the registration pipeline and place new members into troops and/or volunteer roles.
- Understand and easily navigate membership analytics and uses data to inform local recruitment tactics; Continuously assess the current membership state and identify opportunities for growth across assigned geographical area, with a focus on starting new troop experiences across the jurisdiction.
- Identifies the need for and provides timely problem solving and conflict resolution support and/or intervention when appropriate.
- Partners across membership, volunteer experience, community development, girl experience and operational departments to ensure a high level of knowledge and understanding to perform core functions of the role at a high level through various seasons in the membership year.
- Exemplifies active participation in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
- Performs other duties as necessary or assigned.
Recommended Skills, Education, and Experience
- Bachelor’s Degree or higher; or equivalent experience with four years of directly related work experience in a membership-based organization or non-profit, sales, volunteer management, relationship management, public speaking, training, or a related field. Two years of managerial experience leading high-performance teams preferred.
- Experience in volunteer management, member recruitment and/or retention and excellent interpersonal skills.
- Experienced in data management using sales/customer management software or CRM; Advanced skills in Salesforce CRM and Microsoft Suite platforms, including Teams, Outlook, PowerPoint, and Excel, preferred.
- Excellent written and oral communication skills; Bi-Lingual Spanish preferred.
- Ability to work a flexible schedule including evenings and weekends.
- Travel throughout council jurisdiction up to 30% of the time; Able to work primarily on-the-road within an assigned area, with minimal time in a traditional office setting.
- Capability to provide own transportation and maintain valid operator license.
Physical Requirements
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand:
- Prolonged periods sitting at a desk and working on a computer.
- Operate office equipment manually.
- Must be able to lift and/or move up to 25 pounds at times.
- Registration as a member of Girl Scouts of Gateway Council required
Flexible work from home options available.
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