Job Description: Mobile Crisis Care Manager
About Paragon Behavioral Health Connections
Paragon Behavioral Health Connections is a Colorado technology-powered behavioral health organization offering seamless digital health and in-home services. Paragon offers comprehensive care that is convenient for where people live. Our vision is to provide services to families with complex needs, help resolve challenges, and obtain skills and resources to achieve well-being. Paragon’s comprehensive services support youth and families through challenges as they step down from inpatient hospitalization, comprehensive support for child welfare-involved families, and services for youth with complex needs including depression, behavioral challenges, trauma, family conflict, and substance use. We are actively seeking a dedicated Crisis Care Manager to join our crisis stabilization team at Paragon BHC.
Why Join Paragon?
We are not regionally based, which means we can provide services statewide to those in need. This allows you to support not only those who live in your region but also those who have a harder time accessing care in rural communities of Colorado.
- Autonomous Environment:
You have flexibility to manage and accomplish tasks, use creative problem-solving, and work independently – as long as the end product of your efforts meets organizational goals. - Clinical Leadership & Support: Paragon’s executive team includes licensed providers engaged in business decisions and planning, ensuring the provider perspective is always included. They also provide licensure supervision as an added perk of employment and is provided at no additional cost to you.
- Benefits: Paragon pays the full health insurance premiums for employees and their families through United Healthcare. Employees also have access to the Employee Assistance Program (EAP) with ComPsych, provided through employer-paid Equitable benefits. Additionally, Paragon offers fully paid dental, vision, short-term and long-term disability, and life insurance coverage through Equitable, ensuring you receive your maximum take-home salary—well after taxes, of course.
- Career Development: Paragon is consistently growing, which means there is room for growth. As we expand our services and community reach, staff can grow in their areas of interest and expertise.
Position Overview
We are actively seeking a dedicated Crisis Care Manager to join our crisis stabilization team at Paragon BHC. As a Crisis Care Manager, you will play a crucial role in supporting & providing urgent behavioral health interventions to individuals under mental health holds and those navigating their return to the community. Your responsibilities will extend to transitioning clients to ongoing services delivered by our in-home clinical teams when deemed suitable. This role requires a strong ability to remain calm under pressure, excellent communication skills, and a genuine commitment to helping those in need. If you are passionate about making a positive impact on mental health and possess the qualifications, we encourage you to join us in this meaningful role.
Key Responsibilities
- Provide timely and empathetic responses to crisis calls, messages, or situations.
- Assess the severity of the crisis and collaborate with emergency services when necessary to ensure the safety of individuals in crisis.
- Connect individuals with appropriate resources and services, including mental health professionals, social services, and community support.
- Collaborate with the multidisciplinary team to develop integrated clinical formulations and safety plans.
- Support crisis stabilization interventions, mental health holds, and evidence-based therapies tailored to individual needs.
- Engage in Crisis Prevention and Intervention training and respond to behavioral health emergencies as needed.
- Ensure accurate and timely documentation for clinical accountability, patient safety, regulatory compliance, and reimbursement.
- Participate in reflective clinical supervision and engage in other professional development activities.
- Provide support for clients' daily activities and parenting, fostering positive relationships and structured routines.
- Develop service plans specifying goals and actions, ensuring participation and identifying a course of action, including transition plan development.
- Submit Progress Summaries to referring agencies with ongoing recommendations and maintain contact.
- Maintain a comprehensive knowledge of available resources and stay informed about relevant community services.
- Maintain confidentiality and adhere to ethical standards in handling sensitive information.
- Foster positive relationships with external agencies, organizations, and community partners.
Qualifications:
- Bachelor's degree in psychology, social work, counseling, or a related field (preferred)
- Previous experience in crisis intervention, counseling, or a related field is highly desirable.
- Strong communication and interpersonal skills.
- Ability to remain calm and focused under pressure.
- Empathy and a genuine desire to help others.
- Knowledge of mental health resources and services.
- Familiarity with crisis intervention techniques and protocols.
- Ability to work flexible hours, including evenings and weekends.
- Understanding of HIPAA, confidentiality, and protected health information.
- Ability to work independently, prioritize assignments, and make rational decisions.
- Strong conflict resolution skills.
- Cultural awareness and commitment to diversity and equity.
Education:
Preferred bachelor’s degree in counseling, social work, or related field
EMT or Paramedic experience is also accepted.
Experience:
Behavioral health: 1 year
Case management: 1 year
Additional Requirements:
Valid driver’s license and proof of automobile insurance.
Job Type: Full-time
Schedule: Three 24 hour shifts per week.
- Active working hours: 8am-8pm
- During this time, team members are expected to actively perform their assigned duties
- Standby hours: 8pm-8am
- During standby hours, team members should be available to respond to crisis calls as required
Salary: $26.44-$31.25 per hour
Benefits
- Health, dental, vision, and life insurance
- Flexible work hours
- Discretionary Time Off (DTO)
- 401(k)retirement plan
- Employee Assistance Program (EAP)
- Professional development support
- Referral bonuses
Paragon is an equal opportunity employer and encourages individuals with diverse backgrounds and experiences to apply, including those with criminal records.
Traveling to clients' homes and communities is a requirement of this role; please indicate your comfort level by providing in-home services in your application.
