At UPMC, we’re all here for the same reason – to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.
UPMC Health Plan is hiring a full-time Mobile Professional Care Manager position to support the Population Health Case Management department. This is a Monday through Friday daylight role (8:00 a.m. – 4:30 p.m.). This is a community-based position and will require travel throughout Allegheny and Westmoreland counties. Occasional travel may be required throughout surrounding counties. The Care Manager will support UPMC Health Plan members local to these areas. The incumbent will be expected to undergo training and attend meetings in Pittsburgh, as needed.
Licensed Social Workers (LSW and/or LCSW) or Licensed Professional Counselors (LPC) with experience in behavioral health and/or substance use disorders are preferred.
The Mobile Professional Care Manager assists UPMC Health Plan members who require care coordination and conducts assessments that include behavioral, clinical, social, and environmental concerns or needs. Members will be followed in their community, place of residence, and in facilities. The Mobile Professional Care Manager will coordinate programs, services, and facilitate communication between the member's physicians, physical and behavioral health clinicians, and community-based services.
Responsibilities:
- Conducts face-to-face member assessments by visiting the member in the member's community, place of residence, or facility. Conduct on-site hospital coordination for discharge planning with facility staff if needed. Coordinate with member's physicians to ensure follow-up and coordination of care
- Collaborates with providers and others in order to obtain initial assessment, treatment planning and aftercare planning for members.
- Conducts member assessments identifying behavioral, clinical, social, and environmental concerns and needs.
- Facilitates linkages for members and families between primary care and behavioral health providers and other social service or provider agencies as needed to develop and coordinate service plans.
- Ensures that cases are managed and documentation is within established timeframes in accordance with departmental standards. Participates in case conferences, interagency and provider treatment planning and departmental meetings.
- Makes referrals and provides expertise regarding community and governmental agencies.
- Assesses member's knowledge of their clinical condition and the need for further education
- Implements appropriate clinical interventions to ensure optimal clinical and quality outcomes for members.
- Develops specific outreach plans for assigned members who do not maintain regular contact with their medical or behavioral health provider as recommended contributing to frequent crises, recidivism, and interfering with maximum benefit from available care.
- Receives and responds to complex and crisis calls.
- Coordinates care and services across the continuum of care with case management, physicians, pharmacy, behavioral health, and other providers or health plan departments as appropriate.
- Identifies barriers to care and develops specific integrated plan of care in collaboration with the member, family, provider, and UPMC Health Plan staff.
- Maintains contact with and refers members to community based case management services as appropriate. Identifies provider issues and recommendations for improvement. Demonstrates knowledge of clinical treatment, case management and community resources.
- Pennsylvania Licensure in health or human services field and master's degree OR licensed RN (BSN preferred) OR Paramedic/EMT with 6-8 year of experience. Preference will be given to those with an LSW, LPC, or CSW
- Three years of experience in behavioral, clinical, utilization management, home care, discharge planning, and/or case management required.
- Five years of experience with community-based case management, and behavioral health experience preferred.
- General knowledge of best practices in working with special needs populations in the public sector preferred.
- Detail-oriented with excellent organization skills required.
- High level of oral and written communication skills required.
- Proficiency in Microsoft Office products is preferred and ability to learn new software applications required.
- Three years experience in a managed care environment preferred
Experience with geriatric population preferred.
- Certification in substance use disorders helpful.
Licensure, Certifications, and Clearances:
- Act 33 Child Clearance w Renewal
- Act 34 Crim Clearance w Renewal
- Act 73 FBI Clearance
- Automotive Insurance
- Basic Life Support OR Cardio Pulmonary Resuscitation
Driver's License
- CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
Clinical Social Worker (CSW) OR Emergency Medical Technician (EMT) OR Licensed Clinical Social Worker (LCSW) OR Licensed Marriage & Family Therapist OR Licensed Professional Counselor (LPC) OR Licensed Social Worker (LSW) OR Paramedic OR Psychologist OR Registered Nurse (RN)
- Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.
UPMC is an Equal Opportunity Employer/Disability/Veteran
