Monday - Friday 8:00am - 5:00pm (In Office)
This position specializes in the processing of payments and payoffs for 1-4 Family Mortgage secured loans. This position will also process transaction exceptions, rejects, or returned items. This position is responsible for keying all mortgage servicing transaction maintenance.
Primary Duties:
- Update and maintain position procedures.
- Process mortgage servicing payments.
- Responsible for processing NSF, ACH rejects, NOC/Return transactions and any unposted items when received.
- Process daily reports.
- Process transactions through branch capture.
- Review and process Federal File.
- Research exception items from item processing.
- Monitor and work suspense queues.
- Handle customer inquiries regarding mortgage servicing 1-4 Family 1st Mortgage loans.
- Responsible for processing all cashiering tasks through Black Knight MSP system.
- Process mortgage payoffs and research payoff shortages.
- This position is required to maintain a working knowledge of all Bell Bank, State, Federal and investor guidelines in order to ensure compliance with rules and regulations.
- Know by name and face as many customers and employees as possible, calling them by name as often as possible.
- Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
- Know, understand, and live the company values and bottom line.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
- All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
- Perform other duties as assigned.
Bell Bank Culture, Policy and Accountability Standards:
- Know by name and face as many customers and employees as possible, calling them by name as often as possible.
- Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
- Know, understand, and live the company values and bottom line.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
- All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
- Prompt and reliable attendance.
Education, Experience, and other Expectations:
- High School diploma.
- Knowledge of personal computers and related software programs including, but not limited to, Windows XP and Microsoft Office, and ability to effectively use them.
- Experience in banking is helpful.
Skills and Knowledge:
- Prior work-related experience or prior bank servicing experience.
- Knowledge of basic accounting principles.
- Ability to work independently with good organizational skills; ability to prioritize and meet deadlines.
- Communication skills to interact professionally with lenders and customers.
- Detail oriented with good analytical and problem-solving skills.
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