Flex Storage offers a quick, simple, and modern storage experience through highly secure storage trailers powered by cutting-edge technology. We’ve reimagined the traditional storage model by replacing warehouses and moving trucks with sleek, mobile trailers designed for optimal storage conditions and swift, streamlined transport. As a fast-growing Series B startup, we’re looking for hands-on team members who are energized by growth, innovation, and real-world impact.
Position Overview: We’re hiring experienced Moving Excellence Leads to join our growing team and help deliver top-tier moving and storage services. In this role, you’ll take charge of on-site job execution — leading moving teams, coordinating delivery logistics, and ensuring that each customer’s experience is smooth, professional, and stress-free. You’ll act as the face of Flex in the field, combining leadership, problem-solving, and customer service to ensure successful job outcomes across residential and commercial moves.
Pay Range: $18 - $20, depending on experience
Key Responsibilities
- Lead and oversee customer job sites, including trailer deliveries, pickups, and full-service moves.
- Manage third-party labor teams and ensure safe, professional handling of all items.
- Ensure jobs are completed on time and to spec, providing on-site quality control and accountability.
- Direct and support labor teams throughout each job.
- Train and coach team members on safety, proper lifting techniques, and customer service expectations.
- Foster a collaborative and respectful working environment on every site.
- Operate pickup trucks and/or box trucks (with or without trailers) as part of job execution.
- Safely transport equipment and materials between customer locations, parking lots, and staging areas.
- Ensure all driving complies with DOT and Flex standards.
- Serve as the on-site point of contact for the customer throughout the job.
- Communicate clearly and professionally with customers to set expectations and resolve any concerns.
- Represent Flex’s values of professionalism, reliability, and innovation.
- Ensure all team members adhere to safety protocols and use required protective equipment.
- Conduct pre-job safety walkthroughs and identify any risks or concerns before starting work.
- Report any incidents or job exceptions promptly to HQ/Operations.
Qualifications
- Required: 2+ years of experience in the moving or storage industry
- Preferred: 2+ years in a team lead or supervisory role
- Required: Valid driver’s license and clean driving record
- Preferred: Experience driving box trucks or pickup trucks with trailers
- Ability meet the physical requirements of the position with or without reasonable accommodation
- Strong communication skills and customer-facing experience
- Tech-savvy and comfortable using a smartphone and apps for scheduling, tracking, etc. (Slack, Back Office system, etc.)
- Strong decision-making skills in dynamic, real-time job environments
Physical Requirements:
Physical Activity / Requirement
Frequency / Expectation
Lifting / Carrying
Ability to lift and carry up to 75 lbs repeatedly
Standing / Walking
Prolonged periods of standing and walking during job execution
Bending / Stooping / Kneeling
Regularly required with loading and unloading
Pushing / Pulling
Frequent pushing and pulling of carts, furniture, or equipment
Climbing
Occasional use of steps, ramps, or short ladders
Driving
Operating a pick-up trick for extended periods
Hand Dexterity
Handling tools, equipment, and mobile devices (Smartphones)
Visual Activity
Reading delivery instructions, maps, labels, and operating vehicles
Personal Protective Equipment (PPE)
Must wear PPE (e.g gloves, safety vests, etc.) as required by Flex
Environmental Exposure
Work may be performed in outdoor conditions including heat, rain, or cold
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Shift:
- 10 hour shift
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
