New Patient Facilitator

Time Type:

Full time

Hours per Pay Period:

80

Shift:

As Assigned

Minimum:

$21.27 USD

Maximum:

$31.57 USD(This represents the rate for an individual with significant experience in this job)

Department:

Bay Area Cancer Center

Current Bay Area Hospital Employee: If you are a current Bay Area Hospital employee, please apply through the Workday internal career site.

The future looks bright at Bay Area Hospital, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide array of benefits, and many growth opportunities for our employees.

Job Description:

New Patient Facilitator

The New Patient Facilitator, under general supervision, maintains performance standards appropriate to area by obtaining new referrals and all necessary records are in place for all newly scheduled cancer patients. Uses utmost caution that obtained records, referrals and results are accurate according to the actual test, and procedure .Contacts patients to complete new patient paperwork and obtain any necessary information prior to time of service. Meets with in-house patients, as needed, to discuss demographic and clinical information, obtain required signatures, etc.

SKILLS AND ABILITIES

• Demonstrates the ability to use a personal computer and various software programs applicable to the position
• Demonstrates the ability to operate applicable office equipment
• Exhibits the ability to deal effectively interdepartmentally & with the public
• Exhibits the ability to maintain confidentiality, think and act independently with minimal supervision
• Ability to navigate and utilize web browsers, payer web sites, Microsoft Outlook, Word, Excel, and other software applicable to position
• Proficiency in performance of basic math functions, capability of communicating professionally and effectively in English, both verbally and in writing
• Exhibits effective time management skills and maintains flexibility by being available for all partners and team
• Maintains regular, consistent and punctual attendance at the assigned job location
• Types over 25 words per minute
• Demonstrates working knowledge of health insurance types, eligibility, and benefits

EDUCATION/CERTIFICATIONS/LICENSES/DEGREES

• High school graduate or equivalent preferred
• Associate and/or higher-level education or completed coursework preferred

EXPERIENCE

• Six months experience in healthcare, Patient Access, Customer Service or related area (registration, finance, customer service, medical office, or contract management) required
• Previous experience with patient healthcare records and/or referrals preferred

GENERAL INFORMATION

Union Affiliation: UFCW

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.

Physical/Mental/Environmental Requirements

• Requires extensive sitting with periodic standing and walking
• May be required to lift up to 20 pounds
• Requires significant use of personal computer, phone and general office equipment
• Needs adequate visual acuity, ability to grasp and handle objects
• Needs ability to communicate effectively and professionally through reading, writing, and speaking in person or telephone
• May require off-site travel

Compensation Grade:

UFCW

Compensation Grade Profile:

U048

Bay Area Hospital is an Equal Opportunity Employer.