Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest experiences. The ideal candidate will have a strong background in hospitality management and a passion for delivering outstanding guest services. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring that all guest needs are met promptly and efficiently.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, handling reservations and payments accurately.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Address guest inquiries and resolve any issues or complaints in a professional manner.
- Maintain accurate records of guest interactions and transactions using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold high standards of cleanliness and organization at the front desk area.
- Utilize phone systems effectively to manage incoming calls and provide assistance as needed.
- Assist with administrative tasks as required, including managing correspondence and scheduling appointments.
Requirements
- Previous experience in hospitality management or hotel management is preferred.
- Strong guest relations skills with the ability to communicate effectively with diverse clientele.
- Excellent phone etiquette and proficiency in using phone systems.
- Familiarity with front desk operations in a hotel environment is an asset.
- Multilingual abilities are highly desirable, enhancing communication with international guests.
- Demonstrated ability to work well under pressure while maintaining attention to detail.
- Strong problem-solving skills and a proactive approach to guest service challenges.
- Availability to work flexible hours, including weekends and holidays as needed.
Join our team as a Front Desk Agent where your contributions will directly impact the satisfaction of our guests!
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 16 – 32 per week
Schedule:
- 8 hour shift
- Night shift
Work Location: In person
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