Repossession Office Assistant
River City Adjustment (RCA) – Louisville, KY
Full-Time | Competitive Pay
About Us
River City Adjustment (RCA) is a family-owned and operated repossession company serving Kentucky and Southern Indiana since 1992. Known for our professionalism and commitment to quality service, we support a team-focused environment dedicated to dependable client solutions.
Position Overview
We are seeking a reliable and detail-oriented team member to join us as a Repossession Office Assistant. This role is essential for assisting with client communications, helping our tow truck drivers prioritize accounts efficiently, and supporting skip tracing efforts. You will play a vital role in keeping our clients informed, identifying better leads for vehicle locations, and ensuring smooth coordination between our office team and field operations.
Key Responsibilities
- Answer and direct incoming phone calls and emails promptly and professionally.
- Assist with scheduling and dispatching repossession agents to prioritize accounts effectively.
- Perform basic skip tracing tasks to help identify improved addresses and contact points.
- Research and analyze account information to help determine more accurate vehicle locations.
- Maintain accurate records and update databases related to recovery orders and client information.
- Coordinate with clients, agents, and vendors to facilitate timely recoveries.
- Prepare and file necessary paperwork, reports, and documentation.
- Provide general administrative support including data entry, filing, and office organization.
- Support the team with any ad hoc tasks to ensure operational efficiency.
Requirements
- Must be well-organized and capable of managing multiple tasks efficiently.
- Proven experience in an administrative or office support role preferred.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new software quickly.
- Ability to work in a fast-paced environment with strong attention to detail.
- Professional demeanor and ability to maintain confidentiality.
- Comfortable working as part of a team and independently.
Preferred Qualifications
- Experience in the repossession, towing, or related industry is a plus.
- Familiarity with dispatch or recovery platforms such as RDN, Clearplan, and Cleardata.
- Comfortable learning and using industry-specific software.
- Basic knowledge of legal and compliance procedures in repossession is advantageous.
What We Offer
- Competitive pay commensurate with experience.
- Paid training and development opportunities.
- Supportive work environment with opportunities for growth.
- Flexible scheduling options.
How to Apply
Please submit your resume through Indeed or email directly to [email protected].
Job Type
- Full-time
Schedule
- Monday to Friday, standard business hours (flexibility may be required)
Work Location
- On-site — Louisville, KY (Serving Kentucky and Southern Indiana)
Job Type: Full-time
Pay: $17.25 - $20.00 per hour
Expected hours: 40 per week
Work Location: In person
