At Trio Homeowners Association Management, it is our goal to develop, retain and motivate the most talented, who cares and work together as a partner across all functions of our Company as we provide excellent customer service to our Association Customers’.
Job Description
The qualified candidate will be responding to routine inquiries through calls, fax, email, and in-person from our Association Customers regarding their accounts, compliance, architectural submissions, gate remotes/code, pool cards, facility rentals and any other Association concerns. Assists our team and management with using established processes.
Duties may also include data entry, filing, distribute mail, scanning, researching, and resolving routine to moderately complex problems and inquiries and referring difficult problems to management. Document inquiries, any correspondence, repairs, and service requests. They will track request statuses, follow up as needed, and report problems to management.
The qualified candidate will also be responsible for association billing, collections, working with the association’s attorney and compliance inspections.
Ideally, hours will be 9:00 am to 5:00 pm, Monday through Friday.
Required Qualifications
- Microsoft Office skills- Word, Excel, Outlook
- Ability to effectively listen and elicit information
- Excellent verbal, written, and interpersonal communication skills
- Strong analytical skills with high attention to detail and accuracy
- Ability to interact with all levels of an organization
- Productive work ethic and sound decision making
- Ability to work effectively as an individual contributor or in a team/group setting
- Ability to multi-task, prioritize, meet deadlines, achieve goals, and at times work under pressure
- Strong process documentation skills
- Self-starter, organized, ability to work independently, dependability and reliable transportation is a must
- 1+ year of office experience and 2-year customer service experience interacting with people or customers
- High School Diploma or G.E.D Certification minimum.
- Professional attire
Preferred Qualifications
Ability to communicate in Spanish is preferred.
Some College education is preferred.
Disclaimer
All offers for employment with Trio Homeowners Association Management are contingent upon the candidate having successfully completed a criminal background check and drug test. Trio Homeowners Association Management will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, State and Federal law.
Job Type: Part-time
Pay: $15.00 per hour
Expected hours: 20 – 25 per week
Benefits:
- Paid time off
Schedule:
- 4 hour shift
- Day shift
- Monday to Friday
Work Location: In person
