Offsite Recordkeeping Specialist

GlideFast Consulting, a division of Apex Systems, is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. ServiceNow Elite Sales, Services and Technology Partner Authorized ServiceNow Training Partner.

About The Role

We are seeking a detail-oriented and organized Offsite Recordkeeping Specialist to join our Customer Support team. In this role, you will manage and maintain offsite records storage, ensuring accuracy, accessibility, and compliance with company policies and regulatory requirements. This is an hourly, full-time position that requires a strong focus on efficiency and attention to detail while supporting internal and external customer needs.

What You'll Do

• Coordinate and manage the storage, retrieval, and maintenance of offsite customer and company records.
• Ensure proper documentation and tracking of records to maintain data integrity and accessibility.
• Communicate with offsite storage vendors to arrange for record retrievals, access, and deliveries.
• Work collaboratively with various departments to meet their recordkeeping requirements.
• Conduct regular audits and reviews to ensure compliance with organizational and regulatory standards.
• Respond promptly to requests for records and information from both internal teams and external stakeholders.
• Implement and maintain best practices for record organization and confidentiality.
• Identify opportunities for process improvements related to offsite recordkeeping.

Qualifications

• Proficiency in English with excellent written and verbal communication skills.
• Strong organizational skills with a keen eye for detail.
• Previous experience in recordkeeping, data management, or a related field is preferred.
• Comfortable working with offsite storage vendors and understanding storage operations.
• Basic proficiency with office software, including Microsoft Excel, Word, and database systems.
• Ability to handle sensitive information with a high level of confidentiality and professionalism.
• Strong problem-solving skills and the ability to prioritize tasks in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.