We are looking for a Medical Call Center Agent to join our expanding team. This person will play a crucial role in providing exceptional customer service and support to our clients and their loved ones. The ideal candidate is an empathetic and detail-oriented individual with a passion for helping others and the ability to communicate effectively. This is a challenging and rewarding opportunity for someone who wants to make a difference in the lives of our senior clients.
Key Responsibilities:
- Answer and make calls to clients, caregivers, and healthcare professionals in a professional and efficient manner
- Schedule appointments and coordinate transportation for clients as needed
- Maintain accurate and up-to-date records of calls and appointments
- Respond to inquiries, troubleshoot issues, and provide solutions to ensure client satisfaction
- Educate clients on services and address any questions or concerns they may have
- Work closely with the caregiving team to ensure seamless communication and coordination of care
- Adhere to company policies and procedures, HIPAA regulations, and maintain confidentiality at all times
Qualifications:
- High school diploma or equivalent
- Minimum of 2 years of experience in a customer service or call center role
- Experience in the healthcare industry is preferred
- Excellent communication skills, both oral and written
- Empathetic and patient with the ability to handle difficult situations with professionalism and compassion
- Strong organizational and time-management skills
- Proficient in Microsoft Office and electronic medical record systems
- Ability to work independently and as part of a team
- Must be available to work weekends and holidays as needed
Perks:
- Competitive salary and benefits package
- Paid time off and sick leave
- Opportunity for growth and advancement within the company
- Positive and supportive work environment
- Regular team events and activities
If you are passionate about providing exceptional care and support to seniors and their families, we want to hear from you! Apply now to join our dedicated and compassionate team as a Medical Call Center Agent at GSS Lake Forest Home Care.
Compensation Range: $84K - $92K
