WHAT'S IN IT FOR YOU:
We have a dedicated crew of more than 700+ innovative and dedicated employees. Here are a few reasons why we’d make a great team:
- Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.
- Work-life balance. We work a typical Monday-Friday 8a-5p work day. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO. And take advantage of our hybrid work model, by working from home 1 day per week.
- Benefits and Perks. We offer competitive pay, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance. We offer an on-site gym and an annual wellness program. Our corporate office is also a nicotine-free facility.
The Operations and Support Analyst is responsible for managing and monitoring system batch jobs to ensure system integrity, stability, and up time. This role also provides technical support to corporate, warehouse and field associates, troubleshooting hardware, software, mobile devices, printers, and other peripherals. As part of the IT Operations and Support team, the analyst enhances productivity by responding to service requests, performing installations and training, and resolving technical issues. The ideal candidate is detail-oriented, quality-driven, and a strong communicator who thrives in a collaborative, support-focused environment.
Job Responsibilities:
- Manage and monitor corporate application operational jobs for optimal performance (SAP, SQL, Other system/scheduling tools)
- Monitor operational jobs for application, network and infrastructure services (Office 365, VM host and file level backup, EDR and others)
- Perform SAP application support including analysis, documentation, system management (jobs, errors, security) and troubleshooting
- IT support for a variety of technical inquiries and delivering high-quality support to both onsite and remote employees
- Ability to work multiple concurrent issues using a ticket management system
- Identify patterns of support requests which may be indicative of systemic issues
- Clearly communicate and document each support request with detail
- Manage administrative personnel changes (New Hires, Transfers, Off-Boarding, etc.,)
- Follow department policies and procedures with accuracy
- Manage asset management system
- Manage and follow processes for system monitoring and alerting
- Demonstrated appropriate working knowledge of corporate systems
- Demonstrated successful task management experience
- Demonstrated ability to comprehend and solve complex business and technical issues
- Outstanding ability to learn new applications and technologies
- Ability to learn from technical experts
- Ability to support common office applications such Microsoft Office 365, Azure AD, Microsoft Teams, Adobe Acrobat, and others as required
- Working knowledge of mobile devices, PC hardware, networking, infrastructure and operational management
- Special projects, as assigned
- Bachelor’s degree preferred or equivalent work experience
- 3+ years supporting operational technologies (SAP, SQL, back-up solutions, EDR platform administration, others)
- Resolve issues prior to business hours including responding to issues outside of normal working hours
- Excellent analytical, problem solving, and decision-making skills
- Good oral and written communication skills
- Ability to travel (minimal)
ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.
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