About GB Wear
GB Wear is a purpose-driven apparel brand dedicated to the Gracie Barra Jiu-Jitsu community. Founded by Master Carlos Gracie Jr., we specialize in premium training and lifestyle apparel that reflects the spirit of Jiu-Jitsu and the values of the Gracie Barra team. Every product is carefully designed and crafted with exceptional attention to detail, comfort, and performance. Our mission is to connect teams, schools, and communities through intentional production and meaningful design. Whether outfitting a single student or an entire school, we deliver quality at scale — with speed, sustainability, and service at our core.
Role Overview
We’re looking for a hands-on, strategic Operations Manager to lead and scale our day-to-day operations across fulfillment, inventory, customer experience, and systems management. This role is essential to delivering on GB Wear’s brand promise — supporting B2C customers and B2B partners (schools, teams, regions) alike. You will oversee our warehouse, internal inventory infrastructure, customer service function, and partnerships with third-party vendors (including IT and HR). You’ll play a key role in refining processes, coaching high-performing teams, and driving initiatives that support sustainable growth and operational excellence.
Key Responsibilities
Operations & Fulfillment
- Lead daily warehouse operations including order fulfillment, receipt of goods, returns, and safety compliance.
- Oversee inventory management and ensure system accuracy across platforms (e.g., Shopify, ShipHero).
- Manage operational supply ordering, restocks, and vendor fulfillment logistics.
- Develop and enforce SOPs for warehouse, tech systems, and service workflows.
- Plan and execute bulk fulfillment strategies, including pre-orders and regional drops.
- Ensure compliance with regulatory and workplace safety standards.
Customer Experience
- Own and elevate the customer service function for both eCommerce and institutional (school/team) clients.
- Manage the customer support team to deliver high-quality, timely service using tools like Gorgias or Zendesk.
- Own and improve Net Promoter Score (NPS) and other satisfaction benchmarks.
Team & Vendor Leadership
- Supervise, train, and support warehouse and customer service staff; conduct performance evaluations.
- Partner with HR to support hiring, onboarding/offboarding, and workforce logistics.
- Coordinate with Brite City (IT partner) to ensure system uptime and fast issue resolution.
- Manage third-party vendor relationships and performance against SLAs and sustainability standards.
Strategic Operations
- Monitor and analyze KPIs; develop improvement plans and cost-saving initiatives.
- Build and manage departmental budgets.
- Drive tech and process improvements across logistics, systems, and customer experience.
- Collaborate cross-functionally with Product, Sales, and Design teams to align timelines and readiness for product launches.
_ Qualifications Required _
- Bachelor’s or Master’s degree in Business, Operations, or related field (preferred).
- 2+ years of proven experience in operations, logistics, or supply chain management.
- Strong problem-solving, analytical, and project management skills.
- Proficiency in Microsoft Office and operations software (e.g., Shopify, ShipHero, Gorgias).
- Excellent leadership, delegation, and interpersonal communication skills.
- Comfortable working in a fast-paced, seasonal, and campaign-based environment. Preferred
- 5+ years of experience in apparel, eCommerce, or fulfillment-based operations.
- Familiarity with warehouse safety standards and sustainability practices.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Plan
- Paid Time Off
- Jiu-Jitsu Training at HQ School
- Employee Credit and Product Discount Program
Equal Opportunity Statement GB Wear is an Equal Opportunity Employer and does not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected status. We are committed to building a diverse and inclusive workplace that reflects the values of Gracie Barra
Job Type: Full-time
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Mission Viejo, CA 92691 (Required)
Ability to Relocate:
- Mission Viejo, CA 92691: Relocate before starting work (Required)
Work Location: In person
