Essential Duties and Responsibilities
Responsible for the planning, organizing, direction, reviewing and evaluating the day-to-day 24 hour dispatch operations. Supervises the daily work of the assigned dispatch personnel to plan, execute, monitor and manage professionally the assigned drivers/equipment.
- Manages the daily operation ensuring customer satisfaction is successfully achieved.
- Provide solid leadership for Logistics and Operation Coordinators and handles escalations and issues as needed.
- Responsible for setting department goals, monitoring and controlling work flow and ensuring an effective operating department.
- Ensure efficiency and safety of day-to-day operations for the entire fleet of tractors, trailers and driver force.
- Monitor CSA Safety scores and implement training and disciplinary actions to resolve negative trends.
- Work with Safety Department and keeping up to date with tags, titles, registrations, Heavy-Use tax, and all other taxes and fees required by DOT and US law to operate a motor carrier.
- Work with Fleet Department Manager and mechanics keeping up to date with truck/trailer maintenance.
- Coach, train, and develop dispatch team to exceed goals with 8-10 dispatchers
- Driver Management (ability to motivate and issue corrective actions) of over 50 + leased drivers.
Job Requirements
- 24 HOUR ON CALL
- GPS tracking software knowledge.
- Able to conduct driver and dispatch meetings.
- Trucking industry operation or dispatch experience of 5 yrs or more.
- Excellent communication skills both oral and written
- Proficient in Microsoft packages including Excel, Word.
- Proven organizational and managing skills
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- managing CDL-A dispatchers: 1 year (Required)
Ability to Commute:
- Romulus, MI 48174 (Required)
Work Location: In person
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