ABOUT THE JOB:
The Operations Manager is responsible for ensuring operating success in the business. The Operations Manager has responsibility and accountability for driving safety initiatives and trainings, while implementing and assessing Operational Key Performance Indicators and Standard Work. The Operations Manager will achieve success by executing on both short- and long-term actions to improve operational excellence standards for safety, quality, delivery, costs, and inventory management.
WHAT YOU'LL BE DOING:
- Supports regions on Health, Safety and Environment; Conducts business in compliance with all I.E.S. Safety, Transportation, and Environmental Policies.
- Supports employee health and safety results through creating a safer workplace, Safety Save, training and observations, and regularly scheduled assessments of the branch.
- Ensures standard work instructions are implemented; supported by robust training and communication actions.
- Collaborates with Branch Operation Leaders (BOL's)/Branch Managers (BM's), Regional Managers (RM's) and corporate departments to deliver key strategic initiatives by implementing Standard Work and adherence to Operational Key Performance Indicator (KPl's).
- Actively drives branch leadership to promote optimal fleet utilization and labor utilization to meet customer demand. Aligns with Operations Directors on all critical operating priorities and messaging.
- Conducts quarterly cycle counts of Fleet, Rolling Stock, and PPE inventories to ensure all equipment is maintained and accounted for.
- Using Capacity Planning Tools and data, ensures the branches are ready to support Unit on Rent (UOR) growth. Additional tracking and evaluation of branch Value Added Products and Services (VAPS) inventory management ensuring inventory levels are accounted for and process improvements are in place.
- Rollout, train, and monitor all service employees on current Standard Work Instructions, ensure the Branch Operating Platform is staffed properly and new process implementation.
- Ensures that the appropriate systems and technical support are in place to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.
- Conducts periodic assessments of operations at branches, evaluate performance and lead training and development initiatives utilizing the Branch Operations Assessment
- Uses Net Promoter Score (NPS) system to provide timely correspondence and to address internal issues.
- Ensures On-Time Deliveries and Returns.
- Drives high levels of product quality (<60-day call & First Time Quality)
- Book equipment orders for customers via inbound calls. Provide exceptional customers service, answering all questions concerning equipment and offering additional items – i.e. berms, hoses, etc.
- Work closely with operation and sales team to prepare documentation for customer contract set up, shipping, and returns
- Distribute daily assignments to field teams
- Ensure that all returned and/or off-rented equipment is properly documented Maintain branch inventory of all equipment
- Track and manage the quality control of all equipment
EDUCATION AND QUALIFICATIONS:
- Bachelor's Degreepreferred, with experience in related field
- 2+years of experience leading operations teams in manufacturing environments. This includes developing and managing budgets, creating an executing short and long-term business strategies and tactics.
- Experience working in a high-profile role that has frequent contact between various departments, executive leaders, and field management.
- Experience in leading continuous improvement initiatives.
- Ability to manage multiple projects and assignments.
- Ability to thrive in a highly dynamic, entrepreneurial, time-sensitive, collaborative environment.
- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; actively solicits feedback to improve performance.
- Strong customer presentation and communications skills and experience.
- Proven experience in a leasing business (e.g., construction materials, auto- leasing) or in Logistics, transportation, or other construction-related industry.
- Experience in working in culturally diverse, operational/functional matrix organizations.
- Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com or other CRM; experience with MS Project, SAP is a plus.
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Commute:
- Matteson, IL 60443 (Required)
Ability to Relocate:
- Matteson, IL 60443: Relocate before starting work (Required)
Work Location: In person
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