Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity
The Operations Manager oversees the daily activities of the site to ensure departmental productivity and quality goals are met. Under the direction of the Senior Operations Manager, you will manage the development of your team in meeting departmental and site goals related to culture, costs, service cycle time, and quality. You will work on site at our Florence Site and work Wednesday-Saturday on days.
Your Impact
- Provide direction and management of overall activities within fulfillment departments containing multiple teams and multiple shifts
- Conduct daily interaction with supervisors to provide feedback on unit performance and progress towards goals
- Observe team production/accuracy data and provide guidance to supervisors in establishing new goals
- Provide focus to department and lend visible support to projects, goals, and change management
- Overall responsibility for understanding and meeting performance metrics to supporting the operations budget and identifying financial variances and driving performance metrics
- Build business improvement teams and develop an environment that is engaged in process improvement
- Develop Fulfillment Center strategy through knowledge of business and direction while also supporting/understanding corporate vision and goals
- Experience with WMS system functionality and test/identify new applications/processes to identify system capabilities and future benefits
- Coach and assist supervisors in handling disciplinary actions, conflict resolution, terminations, and development of employees
What You Bring
- Knowledge of business and financial plans
- Management experience, especially of large, diverse teams.
- Excellent management and project management skills
- Background in strategic planning, continuous improvement and 5s
- 7 + years fulfillment/distribution experience with at least 4 in a leadership role
- BA/BS degree or equivalent work experience
#LI-KW1 #LI-Onsite
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance.
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