Outreach Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Title: Outreach Associate Manager

Company: Oak Street Health

Role Description:

Sales Managers, or Outreach Associate Managers (OAMs) here at Oak Street Health, are critical leaders in our organization. OAMs are responsible for closely developing and managing a team of Outreach Executives, while also managing small individual quotas on a monthly basis. Our OAMs are responsible for new patient growth at a single clinic location with opportunities to expand across multiple clinic locations. OAMs are expected to review metrics daily, support growth initiatives, coach staff members and generally ensure the Outreach team operates smoothly and successfully.

Core Responsibilities:

• Manage and develop a team of 2-3 quota-carrying Outreach Executives
• Carry and deliver a small quota for monthly contribution to patient growth
• Coach direct reports in sales strategy, pipeline management, opportunity management and career planning/development
• Recruit, retain, and nurture your team of sales professionals with high potential and strong performance history
• Provide skill training and mentoring on business account engagement and prospect engagement, including consistent and regular ride-alongs with Outreach Executives
• Interface and develop professional relationships with existing local businesses and prospects
• Provide an unmatched experience for patients and prospects
• Maintain a strong relationship between clinical staff and outreach staff within the clinic
• Lead by example for your outreach team
• Develop both the long-term vision and strategy for the team and manage day-to-day sales team operations
• Be accountable for hitting center patient acquisition targets and driving accountability within your team
• Coach, mentor and guide the team in developing consultative and solution-based sales skills
• Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners
• Remain up to date with all compliance regulations and ensure your team remains compliant according to Oak Street Health standards
• Share best practices for prospect and business account engagement
• Other duties as assigned

What are we looking for?

• Minimum of 5 years of in a sales management role or other comparable management position
• Strong computer skills, including:
  • Ability to create and analyze excel spreadsheets
  • Experience managing through a CRM system, ideally Salesforce
  • Analytical approach toward sales data & performance
  • Comfort with personal sales quota in addition to management responsibilities
• Outstanding management skills with the ability to motivate a team
• Strong focus on data and analytics to drive targeted activities and return on growth efforts
• Excellent relationship management skills
• Ability to manage competing priorities while maintaining a positive attitude
• Inclination to work in a results oriented role
• Willing to work some weekends
• Access to reliable transportation
• US work authorization

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.