PAB Deposit Operations Representative
Pop Assoc Deposit Mgm
The Deposit Operations Representative uses prior banking knowledge in back-office operations to perform daily functions involving opening new accounts and account maintenance including but not limited to; changes in current signers, wire transfer requests, high dollar verifications, verification of deposit requests, unposted items, stop payments, processing and scanning of teller work, returned deposited items, closing out accounts, fraud detection and monitoring, processing various types of adjustments and research. Under general supervision, this position also provides other broad range of routine administrative and general support duties.
In this position, you will:
- Cross train and perform all Deposit Operations functions following established procedures within PAB and Branch Administration
- Accurately and efficiently perform bank transactions related to new accounts and account maintenance
- Provide guidance to customer in the handling of problems, disputes, and/or challenges while demonstrating Popular’s Service Standards
- Act as Subject Matter Expert for escalated and more difficult and challenging issues and situations
- Perform necessary input/maintenance on FIS Core system to maintain customer profiles accurately and to correct or update and information as required
- Keep management/stakeholders informed on deviations from standard operating procedures and make recommendations for corrective action to remediate
- Recommend revisions to department procedures to comply with business, regulatory, and process improvement changes
- Build cohesive relationships within Operations, working closely with Relationship Managers, Retail Branch Network, Customer Care Center, Cash Management, BSA, Compliance, Fraud, Wire Room, Legal, Accounting, Information Technology, Management, and other key internal departments
- Meet all Service Level Agreements (SLA's) agreements executed between Deposit Operations and other internal departments
- Support the Popular Association Banking Plan by achieving assigned goals
To be considered, you will need:
Minimum Required:
- High school diploma or general education degree (GED) required and minimum of 3 years job experience in commercial or retail banking operations
- Advanced computer skills
Demonstrated ability to maintain a professional demeanor under pressure, works autonomously, is flexible, and manages multiple tasks in a dynamic environment
Desirable Education/Experience:
Knowledge of Community Associations/Property Management a plusImportant: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
ABOUT US
Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career?
