Join the Kraft Tank Team as a Parts Customer Care Specialist!
As a Parts Customer Care Specialist, you will play a crucial role in delivering exceptional customer support. You’ll be a vital point of contact for retail customers by remote channels and be the friendly voice they can rely on for all their parts inquiries and sales needs. Whether you thrive in an engaging environment or enjoy connecting with customers over the phone and email, we want to hear from you!
Why Choose Kraft Tank Corporation?
At Kraft, you won’t just be another employee. You’ll be a valued member of a dynamic team dedicated to excellence and innovation in the tank industry. We pride ourselves on fostering a collaborative work environment where your ideas and contributions are recognized and celebrated. Come be part of a company that is committed to your professional growth while setting you apart from the competition!
What You’ll Do:
- Customer Support: Efficiently manage incoming calls and emails from both internal teams and our external customers to ensure timely resolutions and satisfaction.
- Performance Insights: Monitor call volumes and trends to help improve our service effectiveness.
- Team Collaboration: Work closely with leasing and sales teams to provide support that enhances overall team performance.
- Product Support: Assist all dealership locations with product inquiries and managing leads for timely follow-ups.
- Operational Efficiency: Complete the weekly call list, making outbound calls, and ensuring seamless operations, especially during senior-level absences.
What We’re Looking For
- 3 years of experience in sales or a related field, particularly in the tank trailer industry.
- Exceptional communication and interpersonal skills.
- A positive, can-do attitude, anticipate challenges and rise to meet them.
- Proficiency in Salesforce and Office 365 applications for efficient sales management.
- Strong project management and analytical skills to oversee multiple priorities.
Physical Requirements
- Must be able to stand, walk, reach, climb, or crouch.
- Ability to lift up to 50lbs.
- Must be able to communicate effectively in written and verbal skills with customers, management, and team members.
- Reasonable accommodation will be provided for those requiring assistance.
Why You’ll love Working With Us:
- Competitive pay and benefits
- Comprehensive Training Programs to foster your growth.
- A supportive and dynamic environment
- Opportunities to work with industry leaders and cutting-edge technology
- A company that values safety, quality, and the contributions of its team members
If you’re looking to enhance your career and join a company that values its employees and sets the standard in the tank industry, apply today to become a part of the Kraft Tank family!
