Required Application Materials
A single PDF or Word document containing a resume, letter of interest, and a list of the names and contact information for three (3) professional references is required to apply.
Important Instructions:
When prompted to upload your “resume”, upload your combined documents as one file.
- Please do not upload documents to “Cover Letter” or “References”.
If the required application materials were not uploaded at the “resume” prompt, please withdraw your application, and re-apply to upload your combined documents as one file.
Job Summary
The Patient Access Representative is responsible for providing outstanding customer service, ensuring a smooth, orderly flow of every patient throughout their encounter. This position is responsible for providing superior clerical support to the healthcare team in all patient access areas by being timely and responsive to their needs and expectations in appointment scheduling and registration, collecting applicable time of service payments, admission of patients, and verifying patient’s medical insurances.
Major Responsibilities/Duties/Critical Tasks
- Demonstrates professional behavior in all interactions and utilizes proper telephone etiquette during every call.
- Performs patient appointment scheduling, registration, insurance verification, check-in, and check-out procedures with the goal of 100% accuracy. This includes obtaining pre-certifications, and referral authorizations.
- Collects applicable co-pays, deductibles, and other fees for services rendered.
- Refers patients to available hospital, community, and state assistance programs as applicable.
- Keeps up to date on billing requirements of third-party payors, Medicare, Medicaid, and communicates information to other areas involved.
- Adheres to internal controls established for the department Individual will be responsible for both working and the maintenance of Epic work queues as assigned by supervisor.
- Other duties as assigned.
Required Education/Experience
- High School Diploma or equivalent required.
- Two (2) years’ clerical experience in a medical field preferred.
Accompanying Knowledge, Skills, Abilities and Competencies
- Ability to operate standard office equipment is preferred.
- Working knowledge of Microsoft Office Products.
- Customer service skills.
- Ability to multi-task in a fast-paced working environment.
- Excellent communication skills, both verbal and non-verbal.
About The University of Texas at Tyler and UT Tyler Health Science Center
The University of Texas at Tyler is part of the prestigious University of Texas System that includes 14 institutions located throughout the state. Founded in 1971, UT Tyler today enrolls 10,000 students and consists of six colleges.
Designated an R2 research institution by the Carnegie Classification of Institutions of Higher Education, UT Tyler supports our surrounding region through innovation intended to uplift communities, spearhead sustainability initiatives, preserve ecosystems and support entrepreneurship. UT Tyler has the highest Carnegie classification in East Texas.
Providing exceptional patient care, comprehensive education and innovative research, The University of Texas at Tyler Health Science Center and UT Health East Texas combine to serve as the university medical center for Northeast Texas and beyond.
For more information, please visit https://www.uttyler.edu/about.
Additional Information
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
This position is security-sensitive and subject to Texas Education Code Section 51.215, which authorizes the employer to obtain criminal history record information. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
For more information regarding benefits offered by UT Tyler, please visit https://www.uttyler.edu/offices/human-resources/employees/benefits.
Clinical Position Requirements
Clinical positions may be required to complete a pre-employment health screening, following a contingent job offer, to determine whether they possess the physical capabilities needed to safely fulfill the specific demands of the position. Additionally, clinical positions require compliance with the University’s Vaccine Preventable Disease Policy.
EEO Statement
The University of Texas at Tyler is an Equal Employment Opportunity Employer.
