Overview:

Patient Access Representative (Fulltime)
Location: Novant Health Huntersville Medical Center
Shift/Schedule:

Week 1: Mon, Tue (11AM – 11PM) Wed (7PM – 11PM) Sat (11AM – 11PM)

Week 2: Sun (11AM – 11PM) Tue (7PM – 11PM) Wed, Thu (11AM – 11PM)

Join a Team Where Every Patient’s Journey Begins with You
As a Patient Access Representative at Novant Health, you’ll be an essential part of welcoming patients and families, ensuring a smooth and compassionate registration experience across multiple hospital departments. This role offers flexibility and variety—perfect for someone who thrives in fast-paced, dynamic environments.

Why Novant Health?

Impactful Work: Be the first friendly face patients see and help them start their care journey confidently
Professional Growth: Cross-train across various departments like Emergency, Outpatient Imaging, and Surgery to broaden your skills
Supportive Culture: Join a collaborative team that values quality, cooperation, and continuous learning
Competitive Environment: Work in a high-energy setting that rewards attention to detail and excellent service

At Novant Health, We’re Committed to Your Success
Join a remarkable team where quality care meets quality service every day. We support your professional growth and offer opportunities to develop your career in a thriving healthcare organization.

Qualifications:

Education: High School Diploma or GED, required.
Experience:
- Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred.
- One year Customer Service experience in any field, preferred.
- One year of clerical experience in medical office setting. Other related experience may be considered in lieu of medical office experience, preferred.
Additional Skills (required): Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills. Ability to organize and prioritize work in a stressful environment with changing priorities. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Ability to work effectively as a member of a team and individually. Good oral and written communication skills. Good problem solving skills. Basic medical terminology, knowledge can be obtained through formal classes or work experience. Basic computer skills and experience in patient registration systems. Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements. Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle. Adheres to departmental objectives through cooperation and quality performance. Detailed knowledge of government payors. Ability to drive/travel to multiple facilities/locations as needed. Cross trained in multiple areas including ability to work in all registration points.
Additional Skills (preferred): Reading procedural orders, basic scheduling functions, understanding of insurance benefits, insurance plans and coordination of benefits.

Responsibilities:

Staff multiple hospital entry points providing patient registration, pre-registration, and verification services
Collect and process patient demographic and financial information accurately
Identify payment sources, collect payments, and effectively communicate with insurers and hospital staff
Maintain up-to-date knowledge of federal and state compliance regulations and Joint Commission standards
Assist patients physically when needed, including bedside registration based on facility and shift needs
Cross-train in various administrative support roles to support flexible coverage across departments
Thrive in a fast-paced, sometimes stressful environment, delivering calm, professional service at all time

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