Position Details
Position Information
Recruitment/Posting Title
Peer Support Specialist III (Multiple Vacancies)
Job Category
Staff & Executive - Healthcare
Department
UBHC-Outpatient Program-PISC
Overview
Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school.
Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.
Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.
Posting Summary
Rutgers The State University is seeking a Peer Support Specialist III in the Care2Caregivers within Rutgers University Behavioral Healthcare.
Under direction, the Peer Support Specialist III will provide person centered, culturally competent, and “consumer friendly” services to individuals who contact the Call Center. Receives telephone, chat, and text requests for service, undertakes review of the service need of the caller and responds by offering peer support and appropriate referrals and disposition. Assists the Care2Caregiver team.
Among the key duties of this position are the following:
Under direction, the Peer Support Specialist III will provide person centered, culturally competent, and “consumer friendly” services to individuals who contact the Call Center. Receives telephone, chat, and text requests for service, undertakes review of the service need of the caller and responds by offering peer support and appropriate referrals and disposition. Assists the Care2Caregiver team.
Among the key duties of this position are the following:
- Provides “customer friendly” services, taking initiative in engaging individuals served in an empathic and concerned manner.
- Develops and maintains a peer to peer relationship with individuals served so that he/she can identify emotional, psychiatric or behavioral changes with may require further support.
- Utilizes own experiences as a vehicle to connect and establish rapport and relationship building with individual served.
- Promptly responds to all service requests.
- Responds to referrals, inquiries, and other contacts with professionals, outside agencies, and other parties in a professional and cordial manner.
FLSA
Nonexempt
Grade
99H
Salary Details
21.00 per hour
Minimum Salary
00.00
Mid Range Salary
0.00
Maximum Salary
0.00
Offer Information
The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits
Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits
- Life insurance coverage
- Employee discounts programs
For detailed information on benefits and eligibility, please visit: http://uhr.rutgers.edu/benefits/benefits-overview.
Position Status
Per Diem
Working Hours (per week)
19
Standard Hours
19.00
Daily Work Shift
Work Arrangement
Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a fully remote work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.
Union Description
Health Care Prof Per Diem
Payroll Designation
PeopleSoft
Seniority Unit
Terms of Appointment
Staff - 12 month
Position Pension Eligibility
None
Qualifications
Minimum Education and Experience
- High School diploma or equivalent required.
- At least three (3) years of experience caring for an older adult with dementia and/ or significant medical issues.
- Of the three (3) years, two (2) years working with dementia patients and their families.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
- Demonstrated ability to use a computer to record services and other basic office functions.
- Demonstrated ability to work independently and as a member of a team.
- May be required to work nights and weekends.
Preferred Qualifications
- Bilingual skills (English/Spanish) preferred.
Equipment Utilized
Physical Demands and Work Environment
Physical Demands:
- Ability to speak clearly and write proficiently.
- Hearing is essential.
- The ability to focus on the task at hand despite numerous interruptions.
- Must be able to sit for extended periods of time and document into an electronic contact record.
- May be required to lift up to 20lbs.
Work Environment:
- Handles phone requests under time and decision-making pressure.
- Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting.
- Handles emergency or crisis situations.
Special Conditions
Posting Details
Posting Number
25ST1119
Posting Open Date
Special Instructions to Applicants
Regional Campus
Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus
Piscataway (RBHS)
City
Remote
State
NJ
Location Details
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.
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