People Operations Specialist, Singapore (6 Month Contract)
Job description
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Location: Singapore
Role summary
We are seeking a People Operations Specialist for a 6-month contract to support day-to-day HR operations with a strong emphasis on process automation, AI-assisted workflows, and scalable service delivery. Partnering closely with People Operations Manager, Specialists and cross-functional teams, you will execute core administrative tasks while actively identifying, testing, and implementing efficiency gains to reduce manual effort and improve data quality across the team.
What this role will do
Core Operations & Service Delivery
- Support end-to-end employee lifecycle processes, including onboarding, internal transfers, organizational changes, and offboarding, ensuring a positive experience for employees throughout the APJC region.
- Maintain high data accuracy across HR systems, complete transactions with strict attention to detail, and escalate complex exceptions appropriately.
- Collaborate with internal stakeholders across the regions to ensure consistent and timely execution of HR processes.
Automation & Continuous Improvement
- Identify repetitive, manual tasks across People Operations workflows and leverage AI tools, automation, and templates to improve turnaround times.
- Assist in testing, validating, and refining new automation opportunities and AI-driven solutions.
- Monitor, track, and analyze operational data to identify process bottlenecks and recommend continuous improvement initiatives.
Process Standardization & Knowledge Management
- Standardize and maintain SOPs, knowledge base content, templates, and onboarding checklists.
- Develop self-service resources and clear communications that enhance the overall employee experience.
Requirement
- Relevant experience in HR operations, shared services, or similar administrative support roles.
- Highly organized with strong attention to detail, excellent problem-solving abilities, and effective time management skills.
- Proficient in working with data and skilled in Excel or Google Sheets for analysis and reporting.
- Customer-focused mindset with a genuine passion for supporting colleagues and delivering exceptional service.
- Effective communicator, able to clearly articulate information both verbally and in writing to employees across the APJC region.
- Adaptable and thrives in a fast-paced, dynamic environment, with the ability to manage shifting priorities efficiently.
- Familiarity with Workday or Zendesk would be an advantage.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
: We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.
Skills mentioned

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! What we do Anytime we push code, it automatically affects millions of Internet properties. Every day, thousands of new customers sign up for Cloudflare service. We serve 46 million HTTP requests per second on average. We serve data from 300 cities in over 100 countries around the world. Our Story How Cloudflare Began In 2004, Matthew Prince and Lee Holloway set out to answer the basic question: “Where does email spam come from?” The two of them built a system that allowed anyone with a website to track how spammers harvested email addresses. Project Honey Pot was born. Project Honey Pot quietly grew over the years. Lee’s flexible architecture adapted to track more of the threats that web administrators faced. Thousands of websites, from more than 185 countries, signed up to participate in the project. While users loved Project Honey Pot’s ability to track online malicious behavior, they had one repeated request: don’t just track the bad guys, stop them. Cloudflare's First Office in Palo Alto In 2009, Matthew had taken a sabbatical from his full time work to get his MBA from the Harvard Business School. There he met Michelle Zatlyn, now Cloudflare’s Chief Operating Officer. The two were talking one day when Matthew mentioned Project Honey Pot and its amazing community of users. Michelle immediately recognized the opportunity to create a service that would take Project Honey Pot to the next level: not just tracking Internet threats, but stopping them too. The classmates started to work on a business plan. One of the first orders of business was coming up with a name. The first business plan was titled “Project Web Wall,” but that hardly resonated. A friend of Matthew’s suggested that they were creating a “firewall in the cloud,” so it should be known as Cloudflare. The name immediately felt right and stuck. Matthew and Michelle worked with the faculty at the Harvard Business School to refine the business plan. In the meantime, Lee built the first working prototype in his spare time. In April 2009, Cloudflare won the prestigious Harvard Business School Business Plan competition. Lee was based in California and, after graduating from HBS, Michelle and Matthew headed west. The three co-founders spent the summer refining the Cloudflare prototype. They felt that Cloudflare solved a real need and set out to take Cloudflare to the next level. In November of 2009, Cloudflare closed its Series A financing with Ray Rothrock, from Venrock, and Carl Ledbetter, from Pelion Venture Partners. Matthew Prince, Michelle Zatlyn, Lee Holloway Matthew, Lee, and Michelle began to build the Cloudflare team. Recruiting before you have a product is always tricky, but one thing resonated with everyone: Cloudflare's core mission is to help build a better Internet. That was a project that smart engineers could get passionate about. Soon Cloudflare’s Palo Alto, CA offices began to fill with a talented team who hailed from top companies like Google, Yahoo, PayPal, and Mint.com. The biggest concern that investors and advisors had was that Cloudflare’s solution, which was originally focused on securing websites, would introduce latency. The team became obsessed with stamping out latency anywhere in the system. In June 2010, Cloudflare quietly launched a private beta to select members of the Project Honey Pot community. The whole team held their breath. Then something surprising happened. Users began writing in that not only was Cloudflare protecting them against online bad guys, but their sites were loading, on average, 30% faster. The efficiency of Cloudflare’s system, the layer of caching for static resources, and the fact that Cloudflare was taking so much garbage traffic off its user’s sites meant Cloudflare not only offered security, it also offered incredible performance. From the first discussions of Cloudflare back on the Harvard Business School’s campus in 2009, the plan was always to launch at TechCrunch. On September 27, 2010, Cloudflare did just that. The entire Cloudflare team gathered in an auditorium in downtown San Francisco at TechCrunch Disrupt. Early beta users were excited about finally being able to talk about the cool service they’d been using for months. And Matthew and Michelle stepped on stage to announce to the world Cloudflare’s launch. Since then, Cloudflare has launched dozens of products and hundreds of features over the course of 6 years, opened 6 offices across 3 countries, and brought 300 data centers online. All of these efforts have brought Cloudflare's benefits: security, performance, reliability and insights, to millions of customers around the globe. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
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