The Pharmacy Service Associate is responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, data-entry, record maintenance, and other clerical duties.
Job Responsibilities:
- Answer Inbound calls to the Pharmacy
- Communicate with Patients regarding their medication orders, including verifying order status
- Respond to requests and communicate with Center staff regarding patient medication orders
- Assists with stocking and inventory tasks
- Place medication refill order in computerized system at patient request
- Submit request for special orders as needed
- Track medication packages in various vendor systems such as UPS
- Research order status and delivery at patient or center request
- Inactivate patient accounts in computerized system
- Process patient address changes, ensuring accurate address information
- Strong verbal and written communication in order to successfully operate phones and computers
- Problem solving skills
- Proficiency in Microsoft Office applications
- Adequate typing skills (typically 30-40 wpm)
- Ability to successfully complete Pharmacy Technician Training program and obtain Pharmacy Technician Registration within required timeframe
Education and Experience:
- Graduate from an accredited high school or equivalent
- Minimum of one-year clerical/office experience
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