Production and Installation Manager

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Role: Production and Flooring Installation Manager
Location: Westfield, NJ

Company Overview: Floor Coverings International is a locally owned and operated franchise delivering exceptional flooring solutions with a customer-first focus. We’re committed to outstanding service, quality craftsmanship, and making a positive impact in our community.

Position: Production and Flooring Manager Production and Flooring Manager As the Production and Flooring Installation Manager, you’ll lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This role requires strong leadership, multitasking, attention to detail, and industry knowledge. Bonus opportunities are available based on performance.

Benefits And Perks:

• Competitive Salary: $50,000-$70,000 - based on experience.
• Bonus Opportunities
• 401K Opportunity
• Paid Vacation and Holidayss.
• Company-Provided Computer
• Paid Training and Ongoing Development
• Full-Time Schedule: (M-F, some weekends if needed)

Qualifications
This role is perfect for a motivated individual ready to bring their installation expertise and leadership to a growing team!

• Experience in flooring installation & production management
• Strong communication skills (phone & in-person)
• Established industry contacts preferred
• Proficient in scheduling, planning, and workflow optimization
• Tech-savvy (Salesforce, Excel, Outlook, etc.)
• Problem-solver with proactive planning skills
• Bilingual (English/Spanish) a plus
• Highly organized and detail-oriented
• Confident decision-making abilities
• Valid driver’s license and insurance

Key Responsibilities

• Customer Relationship Management: Build and nurture lasting relationships to enhance customer satisfaction and retention.
• Sales Support: Provide assistance to the sales team, including ride-a-longs for complex quotes.
• Communication: Provide customers and installers with clear updates on project start dates and timelines.
• Team Collaboration: Hold weekly meetings with sales staff to discuss new sales and ongoing projects.
• Installer Recruitment and Vetting: Proactively seek out and evaluate installer talent.
• Installer and Vendor Management: Oversee installer and vendor relationships, ensuring consistent quality and dependable partnerships.
• Conflict Management and Negotiation: Resolve conflicts and negotiate effectively with customers and crews to maintain productive relationships.
• Daily Production Coordination: Communicate daily with installers to provide updates on project timelines and address any immediate needs.
• Problem Solving and Resolution in Construction: Address and resolve challenges during construction to keep projects on track.
• Warehouse and Inventory Management: Organize and oversee product storage, ensuring efficient and orderly warehouse operations.
• On-Site Quality Control: Conduct regular job site visits to verify that work meets company standards and customer expectations.
• Product Management: Oversee product allocation and manage job costs efficiently.
• Documentation: Take before-and-after photos for every project to ensure accountability and quality
• Customer Satisfaction: Strive for 5-star ratings on every project by delivering exceptional service and maintaining positive customer relationships.

Compensation:
Salary range $50,000-$70,000 plus bonus opportunities

Meet Matt – Your Local Owner
Matt is the newest Floor Coverings International owner in the area, and he’s excited to bring a customer-focused approach to homes and families in the community he’s called home for the past 12 years. Matt and his wife, Lara, have been married for 10 years and are proud parents of two energetic boys who keep them on their toes.

When he’s not working, Matt enjoys staying active, reading, and spending quality time with his family. With a strong passion for customer service and a commitment to excellence, Matt is dedicated to delivering a stellar experience from start to finish for each and every customer. He looks forward to helping homeowners fall in love with their floors—one project at a time.

Ready to Apply?
If you’re motivated, skilled in managing people and production, and excited to join a company known for integrity and customer care, apply today!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.