The Quality Assurance Coordinator (QAC) is responsible for the quality assurance and improvement needs related to the performance measures /programs contracted by the medical group. This position will require collaboration with internal departments and providers to collectively capture and gather data on patients that are needed to meet quality measures. The Quality Assurance program involves systematic activities that are organized and implemented by the organization to monitor, assess, and improve its quality of health care management across the patient population.
Knowledge, Skills, and Abilities
- Knowledge of regulatory standards, requirements, and guidelines related to Quality Improvement
- Ability to work in an extremely fast-paced environment and the ability to multi-task for several hours at a time.
- Ability to think critically and adjust accordingly
- Knowledge of basic administrative skills including PC experience, using Excel, Word, the Internet, etc.
- Effective written and verbal communication skills in a professional and productive manner, including the ability to work with both front and back-office staff
- Excellent writing ability
- Maintain current knowledge of company electronic medical records software and ability to use and understand it effectively.
- Knowledge of modern office methods must be familiar with medical terminology.
- Complete knowledge and understanding of all CVMG office policies and procedures
- Thorough understanding and use of CVMG’s Core Culture at each interaction with patients, peers, and staff.
- Ability to pay attention to detail
- Must have organizational skills, including the ability to prioritize
- Ability to handle confidential and sensitive information.
- Must be able to have substantial movements (motions) of the wrists, hands, and/or fingers.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, postage machine, etc.
- Must be able to stay awake and alert during working hours.
- The person in this position frequently communicates with patients and outside facilities, who have questions about appointments, referrals, medication, and anything pertaining to the patient’s chart.
Core Culture
Complete understanding and ability to demonstrate on a daily basis, all elements of CVMG’s Core Culture, specifically the Priorities of Growth, Customer Service, Collaboration, and Trust. Must demonstrate CVMG’s purpose of Life, Love, and Compassion with every staff and patient interaction. All interactions with patients, colleagues, providers, and staff must be approached with CVMG’s philosophy of Excellence.
Other
This job description in no way states or implies that these are the only duties to be performed by the associate(s) incumbent in this position. A review of this Job Description has excluded the marginal functions of the position that are incidental to the performance of the fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the knowledge, skills, and abilities to perform each job duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Requirements
- Medical Assistant Certificate/Diploma
- 5 + years of Medical Assistant experience, Customer Service
- Quality Assurance and Improvement
- 2 years of working with HEDIS Measures
Job Type: Full-time
Pay: $21.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- HEDIS Measures: 2 years (Preferred)
- Medical Assistant: 5 years (Preferred)
Language:
- Spanish (Preferred)
License/Certification:
- Medical Assistant Certificate/Diploma (Required)
Work Location: In person
