Reporting directly to the VP of Operations, Quality and Technology, the Quality Enginner performs duties that coordinate or support sales and operational functions of a distribution company. Within the company’s Quality Management System: performs tasks in Quality Control, manages components of Quality Assurance. Focus on is on communication and support of key performance metrics; investigation of quality issues; and the development, improvement and implementation of systems, procedures and methods. We offer a competeitive wage ranging from NYS exempt minimum to $80,000/year and a generous benefits program.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Continuously evaluate and improve the QMS processes, procedures, and documentation in support of ever-changing business strategies and customer/industry requirements and expectations.
- Effectively perform Quality Assurance and Quality Control functions to:
- provide high quality products and compliant data items to customers within scheduled dates
- ensure compliance with customer and industry requirements
- develop cost effective controls/solutions to reduce costs of poor quality (rework, scrap, warranty escapes)
- Formulate, document and maintain quality control standards and on-going quality control objectives.
- Provide training, coaching, and mentoring to other Company departments on quality related and/or technical requirements and support technical decisions and problem solving with respect to these technical requirements.
- Provide Quality support to the organization with respect to:
- Contract/Requirements Review and Planning
- External customer/agency audits, visits, program reviews, source inspections, etc.
- Product/Process development activities
- Failure Analysis, Root Cause Corrective Action (RCCA) investigations, and Continuous improvement projects
- Track and communicate to the organization Customer Quality issues, rejections, escapes, failures, problems, audit findings, etc. and work with the appropriate functions to develop recovery plans, RCCA plans, and continuous improvement activities focused on resolving the issues and driving customer satisfaction.
- Team with Purchasing to address supplier quality issues and to improve incoming material quality.
- Maintain QMS specific systems such as Corrective Actions, Internal Auditing, Calibration, etc.
- Take personal ownership of internal and external customer issues and follow through to ensure a lasting service impression of responsiveness and commitment.
- Proactively identify opportunities for process improvement and cost reductions.
- Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints relating to quality.
- Strong computer skills with proficiency in the use of an ERP System and Office365 Suite.
- Ability to communicate effectively (professionally) with both internal and external contacts.
- Strong interpersonal, organization, follow-up, and communication skills
- Must have at the time of hire, and maintain throughout employment, a valid NYS drivers’ license with eligibility to drive a company vehicle, complying with insurance coverage acceptable to the company’s insurance carrier with ability to travel on a regular basis including before/after normal work hours. (Use of company vehicle provided.)
- Perform related duties as requested to meet department and or company objectives.
