Quality Manager

Overall Purpose:

The Quality Manager will be responsible for overseeing all aspects of quality management and compliance. This role involves developing and implementing quality assurance policies and procedures, managing audits and ensuring adherence to regulatory standards.

Description of Key Responsibilities:

• Develop and implement quality assurance policies and procedures to ensure compliance with industry standards and regulatory requirements.
• Maintain the Quality Management System (QMS) that promotes a culture of quality and continuous improvement.
• Maintain current ISO certification and pursue additional certifications as needed for business growth
• Work proactively to manage projects that address business concerns ahead of audit finding o Actively identify and resolve quality management tasks that create bottlenecks in the organization
• Manage internal audit program and conduct regular audits and inspections to assess compliance with quality standards and identify areas for improvement.
• Develop framework for operator managed quality management execution
• Collaborate with sites to develop continuous improvement system and problem solving processes o Maintain Continuous improvement savings project log
• Teach and train resources on lean methodology and six sigma problem solving.
• Manage, process and disposition all non-conforming material and process issues including customer complaints via the NCR database in Salesforce Case module.
• Collaborate with cross-functional teams, including production, engineering, and supply chain, to resolve quality-related issues and implement corrective actions.
• Monitor and analyze quality performance metrics, trends, and customer feedback to drive process improvements and achieve quality objectives.
• Manage supplier quality management programs to ensure that suppliers meet quality requirements and specifications.
• Coordinate with customers and suppliers on quality-related matters, including quality audits and supplier qualifications.
• Research and keep up-to-date with legislative changes and updates to RoHS, REACH, DFAR etc. plus other materials related regulations.
• Prepare and present quality reports and metrics to senior management, highlighting key performance indicators and areas for improvement.
• Stay informed about industry trends, emerging technologies, and best practices in quality management.
• Other duties as assigned

Key Working Relationships: (What positions report to you? Who do you report to? What other positions do you work with?)

• Reports to the COO
• Works with everyone at all levels.