Receptionist, Grant Funded, Community Action Agency

Job Summary

This position is responsible for providing clerical and customer service support for agency operations.

Major Duties

• Provides customer service; answers telephone and greets visitors; provides information and assistance, refers to appropriate personnel, takes messages.
• Provides basic and accurate information in-person, by telephone and / or email.
• Ensures that messages are distributed in a timely manner.
• Ensures reception area is organized and presentable, with all necessary material (e.g. pens, forms and brochures).
• Establishes and maintains harmonious working relationships with agency employees.
• Performs various clerical tasks duties such as copies, scanning documents, and faxing.
• Orders, distributes and maintains inventory of supplies and equipment.
• Assists with the preparation and submission of office invoices and requisitions.
• Assists with completion of receipt of goods.
• Keeps updated records of office expenses and costs.
• Manages and ensures maintenance of office equipment.
• Coordinates meetings through organizing agendas, meeting space, food, accommodations, and meeting packets.
• Maintains county vehicles.
• Coordinates with IT on special requirements for meetings such as laptops, screens, and projectors.
• Arranges travel and accommodations, and prepare vouchers.
• Photocopies and maintains files documents.
• Maintains efficient filing systems.
• Prepares forms, letters and documents.
• Sorts and distributes mail.
• Prepares new administration forms as required.
• Performs other duties as assigned.

• Ability to communicate orally and in writing in the English language and orally in the Spanish language.
• Ability to work in a professional manner at all times.
• Provide excellent customer service.
• Ability to be resourceful and proactive when issues arise.
• Knowledge of modern office practices and procedures.
• Knowledge of county and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Proficiency in Microsoft Office Suite.
• Skills in prioritizing and organizing work.
• Skill in the use of standard office equipment.
• Solid written and verbal communication skills.
• Ability to work with confidential and sensitive information.

Minimum Qualifications

• Must have a High School Diploma or GED from an accredited institution.
• At least one ( 1 ) year of experience in a related field.

Supplemental Information

Complexity/Scope of Work

• The work consists of related clerical duties, frequent interruptions contribute to the complexity of the position.
• The purpose of this position is to provide clerical support for the operations of the department. Successful performance contributes to the efficiency and effectiveness of those operations.

• Ascending or descending ladders, stairs, scaffolding, ramps, poles.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Moving to accomplish tasks or moving from one worksite to another.
• Adjusting or moving objects up to 20 pounds in all directions.
• Operating motor vehicles or heavy equipment.
• Driving a County vehicle or a personal vehicle for County business.
• Working in low temperatures.
• Working in high temperatures.
• Working in outdoor elements such as precipitation and wind.
• Working in noisy environments.
• Light work that includes carrying objects up to 20 pounds.

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the use of wrists, hands, and/or fingers.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.
• Sedentary work that primarily involves sitting/standing.

• Must possess a valid and current driver’s license.
• Drug and Alcohol Policy apples to this job. Pre-employment drug/alcohol testing, Motor Vehicle Record (MVR) and criminal background checks are required.
• This position is covered by Civil Service; therefore, is subject to the Civil Service Rules and Regulations in addition to all other Webb County policies.

• If the applicant holds an out-of-state license, a State of Texas Driver’s License must be obtained prior to employment.

Webb County provides a variety of benefits available to employees.
Please visit the Risk Management website for more details.
https://www.webbcountytx.gov/RiskManagement/EmployeeBenefits/

The following list of benefits is offered only to benefits-eligible employees in Full-Time positions:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Wellness Program
• Life Insurance
• Ancillary products
• Employee Assistance Program*
• Employee Clinic*
• Vacation and sick leave
  • Accrual rates increase based on years of service
• Sixteen (16) County-observed holidays and four (4) personal holidays
• Retirement benefits (TCDRS)**

• Available to ALL employees