Description
The Department of Revenue Compliance Division is seeking a strategic and team-oriented performer to lead statewide programs such as tax discovery, taxpayer service, and delinquent account collection to fill a Regional Compliance Manager (RCM) position. As a member of the Compliance Division leadership team, you will influence others through dynamic leadership to advance the agency and division's mission, vision, and values. You'll build trust among your colleagues through your open communication, professional credibility and leading by example. You'll also help grow staff and encourage creativity and resourcefulness in pursuit of process improvement and value-added service to the public.
The RCM’s are part of the Compliance Executive Management Team and work with the Division Assistant Director and Program Manager to establish division policy, analyze expenditures, monitor performance measures, and plan and implement strategies to meet program objectives. As such, they are responsible for managing the division to achieve its share of the agency cash commitment goal.
The location of this position is based in Tumwater; however, due to the statewide oversight responsibility a different duty location may be considered for a successful candidate. Work is performed indoors in an office environment most of the time. The position requires frequent travel to field offices across Washington state and to the Tumwater office as a member of the Compliance Executive Team.
Position duties may require confrontational situations including holding in-person revocation hearings and meetings with the public and employees and will require a safety plan be in place.
DOR is a dynamic organization that provides its employees with a remarkable work-life balance, amazing leadership, talented co-workers, and opportunities for learning and growth. DOR’s culture is a culture of respect. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
Duties
The RCM provides leadership and oversight of a staff of up to six WMS2-level District Compliance Managers (DCM) with an overall staff of up to 50 agents that are geographically disbursed between multiple field offices across the state. This position, along with the Division's Assistant Director, Program Manager, and other RCMs establishes performance measures and standards, as well as determines statewide policy for programs within their program scope (described above).
RCMs are the agency delegated hearing officers for brief adjudicative proceedings to revoke business licenses. They act as the division designee in response to unresolved taxpayer conflicts, negotiations of complex and high liability cases, and for investigations related to alleged procedural violations by employees. RCMs interact and coordinate with other agency staff and external environment including Attorney General's office, L&I, Employment Security, DOL, and representatives or practitioners representing taxpayers and business groups.
As part of the Compliance Division's Executive management team, the incumbent will work collaboratively with agency staff, external stakeholders that include taxpayers and their representatives as well as other state agency partners (i.e., the Attorney General's Office, Labor & Industries, Employment Security, and more) to safeguard the interests of the agency and the State of Washington.
Qualifications
This is a management position requiring a full working knowledge and utilization of management principles including staff supervision, motivation and coaching skills, project management, budgeting, long-range strategic planning, negotiation skills, oral and written communications, interviewing skills, quality/continuous improvement tools, and meeting management skills. RCMs must be able to interpret and articulate tax laws, decisions, legal opinions, and agency policies/procedures to employees, customers, legislators, tax practitioners, and the general public.
As a hearing officer, RCMs must understand the requirements and processes of the Administrative Procedures Act. RCMs may also be required to understand the laws and rules applicable to specialty programs such as Federal Bankruptcy Code and associated practices, or technical systems such as the data warehouse.
The RCMs interpret and apply merit system rules, the collective bargaining agreement, and other agency policies in the management and direction of staff.
RCMs are pivotal in communicating and addressing issues, policies, and other agency/division actions between headquarters and field staff. RCMs must be able to analyze the impact of new or changing legislation, policies, procedures and operating standards on field operations measured against the potential benefit of the proposal for the division and/or agency.
Requires a working knowledge of:
- Washington State laws regarding excise tax laws and rules, Attorney General Opinions, ARHD or court decisions, Department policies, and Field Compliance procedures.
- Personnel administration matters that include understanding and following the collective bargaining agreement, agency policies, diversity programs, and employee training
- Department's vision, mission, goals, attributes and strategic business plan initiatives.
Skills required:
- Motivating, coaching and leading employees in performing delinquent account collection, tax discovery and walk-in taxpayer services. Mentor, train, and evaluate employees.
- Understanding and practicing team management concepts and quality principles and processes.
- Strong written and verbal communication skills including public speaking.
- Ability to interpret and articulate excise tax laws, rules and Attorney General Opinions.
- Ability to manage projects.
- Ability to review and rule on first level taxpayer disputes.
- Ability to negotiate with taxpayers.
- Ability to analyze the impact of new legislation and/or policy changes on existing procedures or processes and work cooperatively with others at all levels to minimize impact.
Preferred Qualifications
Bachelor’s degree in business or public administration, accounting, communications, finance, economics, criminal justice, political science, law, sociology, or psychology.To be considered:
- Complete the online application in detail.
- Attach a letter of interest explaining your interest in the position and how you meet the qualifications listed.
- Include three or more professional references with current contact information. Include a recent supervisor for at least one of the professional references.
Supplemental Information
To be considered for the Regional Compliance Manager position, the applicant must have complied with Washington state tax laws. The Department of Revenue is committed to ensuring all employees perform in a manner warranting the highest degree of public confidence and demonstrates the highest level of ethics and integrity.
During the hiring process, the Compliance Division will review the Department of Revenue records to ensure the applicant has complied with Washington state tax laws.
Questions?
My name is Chuck, and I am here to assist you with this amazing opportunity. As a retired veteran and career state employee, I understand how important it is to find meaningful work, in an organization with strong values, a good culture, attractive benefits, and with a great work & life balance. We have all of this at Revenue. Please feel free to reach out to me with any questions that you may have or with any help you may need. My email is [email protected], or if you prefer, you may contact me by phone at (360) 704-5737.
To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22. Please black out your social security number and date of birth before attaching.
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
