Job Description:
We are looking for a highly motivated and tech-savvy virtual office support & customer service caller to join our team!
This is a flexible, work-from-home position where you will help us update client records and schedule service appointments — making a real impact on our customer experience.
No prior experience is required — we provide training.
Responsibilities:
- Entering and updating client data in our CRM system
- Calling current clients to update their accounts and schedule them for service (excellent customer service is a must!)
- Making outbound follow-up calls to current clients to ensure satisfaction after delivery of their orders
- Sending appointment confirmations and reminders via email and text
- Keeping accurate records of calls and appointments in our CRM
- Assisting with basic customer service needs as needed
What this role is NOT:
- No cold calling
- No telemarketing
- No sales required
Requirements:
- Ability to follow instructions carefully (we test for this in the application process)
- Strong attention to detail
- Friendly, clear phone voice and positive attitude
- Comfort following a call script or outline during training
- Dependable, honest, and self-motivated
- Basic computer skills: Excel, Word, accurate typing
- Familiarity with Google Calendar and web-based databases (we will train you)
- Ability to work independently and meet deadlines
- Reliable high-speed internet and a quiet work environment
Additional Info:
- Flexible hours — a mix of day and evening hours available
- Training hours are less flexible initially
- 15-25 hours per week, with the opportunity for more if desired
- Product bonuses and cash bonuses available
Compensation:
$21/hour — this is a well-paid, flexible work-from-home role with room to grow and earn bonuses based on performance.
How to Apply:
We are ONLY considering applicants who follow these instructions carefully:
Step 1: Call 530-563-6008 and leave a voicemail (it may ring 6-8 times).
In your message, please provide:
- Your name and when you can start
- What caught your eye about this job posting
- Three qualities or strengths you have that would make you a great fit for this role
Step 2: Complete this short online application:
https://docs.google.com/forms/d/e/1FAIpQLSc4VOcclOcg5ZUQI_cnZgxISh7ukRPQwAkRMaRCokBCK5dA2g/viewform
IMPORTANT: Do NOT send a resume only. Applications without both the voicemail and the form submission will not be considered.
Hiring Process:
90% of applicants will not follow these instructions — and will not be considered.
We will create a shortlist of those who do, and invite them to interview.
Thank you for your interest — we look forward to hearing from you!
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Job Type: Part-time
Pay: $21.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: Remote
