At Array Behavioral Care, we provide seamless access to care and solutions for individuals, communities, and organizations – where and when it’s needed most.
We are seeking a motivated and customer-focused Call Center Agent to join our team. This role can be performed remotely or in our office, providing flexibility for our employees. The Call Center Agent will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing exceptional service.
Responsibilities:
- Answer incoming calls and respond to customer inquiries
- Make outbound calls to follow up on customer requests or resolve issues
- Provide information about products and services
- Resolve customer complaints and escalate issues as needed
- Maintain accurate records of customer interactions
Qualifications:
- High school diploma or equivalent
- Prior experience in a customer service or call center role
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
If you are a team player with a passion for helping customers, we want to hear from you. Apply now to join our dynamic call center team!
The pay range for this role is:
68,000 - 73,000 USD per hour(Remote (Indianapolis, Indiana, US))
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