About Company:
AFS Group, one of the nation's largest flooring companies, is seeking to expand our team. Since 2000, the Columbus-based AFS Group has become one of the nation’s largest flooring and window treatment companies, providing quality home decor products and professional installation services to homeowners, homebuilders, property managers, wholesalers, and business owners throughout the Midwest.
About the Role:
The Residential Sales Assistant plays a crucial role in supporting the sales team within the consumer support services industry by facilitating smooth and efficient residential sales processes. This position is responsible for managing customer inquiries, coordinating appointments, and maintaining accurate sales records to ensure a seamless customer experience. The assistant acts as a liaison between clients and sales representatives, helping to prepare sales materials and documentation that contribute to successful transactions. By providing exceptional administrative and customer service support, the Residential Sales Assistant helps drive sales growth and customer satisfaction. Ultimately, this role ensures that all sales activities are organized and executed effectively, contributing to the overall success of the sales department in Cincinnati, OH.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in a customer service or administrative support role.
- Strong organizational skills with attention to detail.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Preferred Qualifications:
- Experience in residential sales or consumer support services.
- Ability to multitask and manage competing priorities effectively.
- Additional training or certification in sales support or customer service.
Responsibilities:
- Assist sales representatives by scheduling appointments and managing calendars to optimize client interactions.
- Respond promptly and professionally to customer inquiries via phone, email, and in-person communications.
- Prepare and organize sales documents, contracts, and promotional materials to support the sales process.
- Maintain and update customer databases and sales records to ensure accuracy and accessibility.
- Coordinate with internal teams to facilitate timely delivery of products and services to residential customers.
Skills:
The required skills such as strong communication and organizational abilities are essential for managing customer interactions and maintaining accurate sales documentation daily. Proficiency in Microsoft Office enables the assistant to efficiently prepare reports, presentations, and correspondence that support the sales team. Preferred skills like familiarity with CRM software enhance the ability to track customer information and sales progress, improving workflow and client follow-up. Multitasking and prioritization skills are used to handle multiple appointments and inquiries simultaneously without compromising service quality. Knowledge of the local market and sales processes allows the assistant to provide relevant information and anticipate the needs of both customers and sales representatives, contributing to a more effective sales operation.
