Sales Administrative Assistant

Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime Impact and Evidence-based Progress.

Sales Administrative Assistant is responsible for providing administrative assistance to the sales team. This position is also responsible for data entry and accuracy into all sales related software. This position ensures that all sales correspondence is completed in a timely and accurate fashion which includes but is not limited to; group guest reservations and confirmation information.

Operations: Provides administrative support for the sales department. Performs varied administrative duties including: prioritization of customer/revenue generating related activities on a daily basis to ensure the success of the Sales Department. Responsible for running reports from Delphi/Salesforce and Opera as needed. Assists with data collection, analysis and report preparation. Assists with proposals, contracts and other documents. Maintains inventory and ordering supplies through the NetSuite system (20%).

Guest Service: Interacts with internal and external customers on a regular basis providing outstanding guest service. Screens and directs calls to appropriate sales staff and other departments. Answers questions and addresses concerns and service issues as a knowledgeable representative of the Sales Team. Assures timely response to customers within 24 hours (30%).

Administrative: Oversees group rooming lists including entering reservations, sending confirmations and assisting late night arrivals and reservation changes. Acts as a liaison for group leaders addressing questions and concerns. Coordinates group dining and activities. Prepares social group resumes, BEOs and attends weekly meetings to disseminate information to appropriate individuals (50%).

To be successful, you will have one to two years of administrative support or customer service experience in the same or related field and a high school diploma or equivalent work experience. In addition, you have a warm and friendly personality, excellent communication skills (verbal and written), proficiency in Microsoft applications including Word, Excel and Power Point and a strong attention to detail, follow up skills and the ability to effectively multi-task. Finally, you will have a valid driver’s license and possess an acceptable driving record. If this is you, and you want to make a difference, we want to talk to you!