Job Description:
Position Summary:
The Sales Coordinator responsibility is to support the account manager's internal activities along with helping improve the sales growth for assigned accounts.
- Support the needs of the assigned account manager.
- Ensure all orders are entered accurately and promptly.
- Monitor orders to ensure timely shipments.
- Quote all new or existing parts as directed by the customer or Account/Inside Sales manager; utilizing engineering support as needed.
- Follow up on quotes and report findings to Account/Inside Sales manager.
- Proactively contact customers with key information regarding their account.
- Proactively solicit and quote opportunities from target customers.
- Track all sample orders or PPAP requests so they are executed in a timely manner.
- If needed, contact the appropriate plant manager or supervisor to coordinate targeted sales opportunities.
- Process all product return requests.
- Be a point of contact in the absence of the account manager.
- Note trends to account manager and Inside Sales team.
- Share successes with Inside Sales team.
Required Skill, Education and Experience
- Bachelor’s degree or five (5) years sales or customer service experience required.
- Professional experience (years and/or industry type) – minimum of 4 years of experience in related role, in manufacturing industry highly preferred.
- People skills – teamwork, adaptability, problem-solving.
- Good interpersonal and communication skills with internal/external stakeholders.
- Possess energy, initiative, enthusiasm, cooperation while exercising good judgement and discretion.
- Ability to manage difficult and/or emotional situations while promptly addressing customer needs to meet deadlines.
- Ability to effectively present pricing information, manufacturing lead-time changes, and other related data to customers.
- Ability to interpret technical information pertaining to engineered products and/or processes specific to customer application requirements.
- Ability to organize and prioritize multiple tasks simultaneously while working independently to meet deadlines.
- Accuracy and attention to detail.
- Proficiency in MS Suite – Excel, Word, PowerPoint, etc.
- Strong customer focus, communication, decision-making and influencing skills.
- Strong project management and organizational skills.
Compensation Information:
$59,000 annual base (entry-level qualifications) to $77,000 annual base (highly experienced)
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
