Role: Security Front Desk Admin / Security Support
Location: Crystal City, VA
Schedule: 8:00 AM – 5:00 PM, Monday – Friday
About The Michelle Martin Group (MMG):
The Michelle Martin Group (MMG) is a leading staffing and recruitment solutions provider, dedicated to connecting talented individuals with rewarding opportunities across various industries. With a commitment to excellence, integrity, and inclusivity, we strive to make positive and intentional connections with both our candidates and clients. Join us in our mission to build healthier and stronger communities through meaningful employment opportunities.
Role:
We are seeking a highly experienced individual for a position as a Security Front Desk Admin / Security Support. The ideal candidate has the initiative to expand their knowledge in the security facility space and is willing to further develop in that area of expertise. Responsibilities will be broad but mainly focus on administrative tasks in support of the corporate office and the Facility Security Officers, Senior FSO and AFSO. As a member of the corporate security team, you will provide assistance to multiple levels of the business in regard to personnel, facility and physical security actions.
Responsibilities:
- Greeting clients and visitors upon their arrival, following standard operating procedures which include issuing of visitor badges, completion of sign-in logs, and connecting them with the appropriate party. Escort visitors to the appropriate relocation, if necessary.
- Responsible for processing visitor requests for upcoming meetings and validating parking requests.
- Responsible for personnel badge creation for new personnel and badge collection for departed personnel.
- Answer phone calls in a timely manner and direct calls accordingly.
- Managing the scheduling of meetings and conference rooms.
- Responsible for maintaining the visitor logs.
- Maintain a daily log of all actions performed throughout the day.
- Copy, file, and maintain paper or electronic confidential documents and records.
- Handle incoming and outgoing mail; process and distribute mail accordingly internally.
- Update various databases with private employees or other confidential information.
- Responsible for Building Management work orders.
- Secure premises and personnel by patrolling floors, monitoring surveillance equipment, and access points.
- Maintain lobby, security desk, and break area in a neat and orderly manner at all times, and be responsible for maintaining stock inventory.
- Provide support on any other pertinent duties assigned by management.
Qualifications:
- Experience in maintaining databases.
- Proficiency in Microsoft Office
- Effectively work with people at all levels, from support staff to senior executives; willingness to contribute wherever needed, providing support for operational activities, day-to-day needs, and special events.
- Demonstrate strength in problem-solving.
- Customer Service – Ability to interact in a friendly, approachable, and professional manner with internal and external customers.
- Competence – Attention to detail regarding spelling and grammar skills, solid working knowledge of MS Office.
- Communication – Excellent communication skills, ability, think on their feet, great listening skills, and have ability to make staff and visitors feel valued and appreciated.
- Organization – Essential to be able to focus and prioritize workflow, handle correspondence, and record keeping.
- Time Management – Able to complete tasks efficiently; Able to prioritize urgent matters and resolve issues successfully.
- Confidentiality/Discretion – Candidate will handle sensitive documents or knowledge at any time. It is imperative that sensitive matters are not shared openly. Must have a high level of integrity and discretion.
- Possesses Good Judgement – Ability to make sound decisions and anticipate or recognize problems and be able to refer them quickly to the right person or department for resolution.
- Team/Independent Work – Candidate must have the ability to work in either setting successfully.
- Respond to alarms within an adequate time frame (during work hours).
Preferred Qualifications:
- Experience in access control; personnel and facility security; to include but limited to access control software and systems, personnel security policies and procedures, and facility physical security requirements.
The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
