Senior IT Support Technician

Salary: £40,000 - 55,000 per year

Requirements

• Strong, demonstrable experience with Microsoft Intune
• Microsoft Azure administration experience
• High-level Microsoft 365 support and administration
• Microsoft Copilot and wider 365 knowledge
• Experience working within an IT support environment, with MSP experience preferred
• Excellent customer-facing communication skills
• Confidence to troubleshoot complex issues and take ownership
• Full UK driving licence and own vehicle
• Experience with Halo PSA, Power Apps, Power Automate, or wider networking knowledge is an advantage

Responsibilities

• Take ownership of more complex first, second, and third line issues
• Act as an escalation point for the wider team
• Lead on Microsoft-centric support and projects
• Support customers and help resolve technical challenges

Technologies:

• Azure
• Copilot
• Support
• Microsoft 365
• Microsoft Intune
• Security
• Office 365
• Cloud

More:

Profiles Personnel is working with an established and growing managed IT and cyber security provider. This is a great opportunity for an experienced Senior IT Support Technician to join our team and make a real impact within a forward-thinking technical environment. The role is suited to someone who enjoys complex technical challenges, supporting customers, and becoming the go-to person when issues become more complicated. The salary is £40K - £55K depending on experience.

last updated 41 week of 2026