Position Summary: To maintain the highest standard possible for the guest by insuring quick, efficient and professional Server Assistant services.
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Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have complete knowledge of service times and menu.
- Must have complete knowledge of floor plan, table numbers and seat numbers.
- Responsible for verifying complete order on ticket to food on cold line and hot line.
- Deliver food to correct tables according to ticket, floor plan and seat numbers.
- Always inquire if additional service is needed from guest upon delivery and inform server or manager.
- Must consult with supervisor on any food delivery difficulty.
- Responsible for set-up of expo line with items specified inside work.
- Set-up and breakdown of breakfast buffet according to time allotted.
- Maintenance and replenishment of breakfast buffet items. Ensure items are full at all times, clean and presentable.
- Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware.
- Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments.
- Serve guest with beverages, breads and butter to begin their dining experience and replenish as necessary.
- Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
- Maintain complete knowledge of correct maintenance and use of all current and new equipment in work area.
- Cleans up spills, broken service are and attends to similar problems during service with minimal disruption to diners.
- All other tasks as assigned by your manager or Hotel management.
Qualifications:
Education: High school diploma or GED plus 2 years’ guest service experience or equivalent combination of education and experience that provides the above skills, knowledge and ability.
Experience: Minimum of 1-year of service in the hospitality industry. Preferably experience in a restaurant or guest service.
Proficiency in reading and communicating in English.
Excellent communication and interpersonal experience.
Excellent organizational skills with attention to detail.
Must be able to work a variety of shifts including weekends and holidays.
Maintain a professional business appearance, attitude and performance.
Current certification in ServSafe or other nationally recognized Food Handler Program or able to obtain upon being hired.
Current certification in TIPS or other nationally recognized program in the service of alcohol or able to obtain upon being hired.
Ability to be on one’s feet for prolonged periods of time.
Able to lift and carry up to 25 pounds.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.
