Server - DRP

Department: Food & Beverage

Reports To: DRP Restaurant Manager, DRP Assistant Restaurant Manager, DRP Restaurant Supervisor

Supervises: N/A

Classification: Full-Time/Year-Round

Job Summary (Essential Functions): Our Donald Ross Pub Server is responsible for providing our members and guests with friendly, professional and expedient service to help create memorable dining experiences.

Job Knowledge, Core Competencies, and Expectations:

• Oak Hill Country Club's Acorns of Excellence.
• Neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.
• Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
• Works harmoniously and professionally with co-workers.
• Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts if needed. Expected to work 40-60 hours per week throughout the year and additional hours during event weeks.
• All other duties as needed.

Duties & Responsibilities:

• Warmly and promptly welcome each member and guest, provide continuous five-star service throughout.
• Confidently deliver enticing information regarding food and beverage options and daily specials.
• Carefully attend to the details ensuring an understanding of member orders and special requests.
• Accurately utilize the Point-of-Sale system (Jonas) to reflect the correct member and guest orders.
• Communicate any special requests, special cooking instructions or food allergies to the culinary and/or beverage team.
• Review each order, prior to service, to ensure it is to the members' specifications.
• Provide an exceptional service experience by adhering to Oak Hill food & beverage service standards, clearing and resetting as needed throughout service.
• Promptly and effectively resolve any service issues that arise, seeking assistance from management where appropriate.
• Exhibit an exceptional knowledge of all Oak Hill food & beverage standards and operating procedures.
• Complete pre-opening and closing tasks as assigned, side work.
• Work alongside and in conjunction with the Banquet Staff and Bartenders for Club events.
• Develop a strong working knowledge of member names and preferences.
• Ensure the cleanliness and organization of all dining room and back of house spaces.
• Assist others in their duties, as needed.
• Be able to consistently perform tasks with little direct supervision.
• Attend shift line up meetings to learn shift particulars, and all other required meetings/trainings.
• Consistently follow laws and the club's policies for the service of alcoholic beverages.
• Carries out bylaws and policies set by the Board of Directors.
• Any, and all other duties, as assigned by the DRP Restaurant Manager, DRP Assistant Restaurant Manager, and/or DRP Restaurant Supervisor.

Experience

• Previous waitress, waiter or banquet server experience preferred.
• Country club experience strongly preferred.
• A genuine interest and passion for service, food, wine and spirits is a plus.

Education

Licenses and Special Requirements

• Valid driver's license.
• Food safety certification.
• Alcoholic beverage certification.

Physical Demands and Work Environment

• Regularly exposed to moving mechanical parts and outside weather conditions.
• Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat. The noise level in the work environment is usually moderate to loud.
• Able to meet and perform the physical requirements of the job and to work effectively in an environment that is typical of this position.
• Frequent lifting, bending, climbing, stooping, and pulling.
• Must be able to lift 75 pounds.
• Must be 18 years of age.
• Must be able to follow written and verbal instructions.
Must have a reliable form of transportation to and from work.

General Information

Scheduled Shifts: Full-time, year-round position. Days and hours are based on club operations and weather conditions. Regularly works 45+ hours per week.

Wage: Competitive wage, based on experience