GENERAL SUMMARY
We are looking for a positive, motivated candidate for our growing Service Department. This role would be split between a Receptionist/ BDC position. Intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers. Is the front-line contact with the public and represents Marysville Toyota Service in a friendly, professional manner at all times. Looking for an individual that can fit into the friendly, fun, and low pressure culture that the company has created. Lots of future opportunity and room for development in our rapidly growing dealership.
Reports To: Service Manager
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Provides excellent customer service by listening to customer inquiries and requests, and asking questions to ensure understanding of needs.
- Communicates with callers in a professional, friendly, and efficient manner, striving to minimize transfers and on-hold time.
- Ability to maintain multiple schedules and schedule service appropriately based on customers needs and given information.
- Maintains composure in handling large volume of incoming calls and scheduling. Ability to prioritize and assess urgency levels.
- Basic computer knowledge for word processing and a willingness to learn new skills.
- Accurate data input.
- Using equipment consistent with industry standards (credit card machine, 10-key, fax, copier, etc.)
- Warmly welcome customers into the dealership and introduce them to their service advisor.
- Ability to handle transactions as needed once services rendered.
- Working effectively with others.
- Speaks enthusiastically, clearly, concisely, and effectively.
- Builds productive working relationships, consults with others as necessary.
- Has an approachable, positive, and enthusiastic style; fosters open communication through active listening.
- Promotes cooperation and teamwork through actions.
- Maintains courteous and professional relationships in all situations with customers and employees.
- Effectively handles upset customers and promptly routes to appropriate manager.
- Values knowledge and development for long term growth within the company.
- Identifies opportunities for process improvement.
- Participates in departmental and company-wide meeting preparation.
- Maintains knowledge of employee department assignments, job functions and schedules.
- Supply orders and storage maintenance.
- Performs general clerical duties as needed.
- Responsible for other projects as assigned and/or as required.
- Other duties and responsibilities as management sees fit.
EDUCATION REQUIREMENTS
High School degree or equivalent preferred.
EXPERIENCE
One year of high volume switch board and dealership experience preferred.
PHYSICAL DEMANDS AND WORKING CONDITIONS
This is not an all-inclusive list but is intended to give an overview of the requirements of the position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law.
PHYSICAL REQUIREMENTS
- Walking
- Sitting
- Light lifting
WORKING CONDITIONS
- Noise
- Occasional exhaust fumes
- Working in in-closed space
