Overview
We are seeking a dedicated and skilled Service Desk Technician to join our IT support team. The ideal candidate will play a crucial role in providing exceptional customer service and technical support to our users. This position requires a strong understanding of ticketing system ZenDesk, operating systems, desktop support, and various IT tools to ensure seamless operations and user satisfaction.
Work Schedule & Expectations:
Schedule: Monday–Friday, 8:00 AM–5:00 PM CST
Location:In-person, with the potential for remote work upon completion of training and demonstrated proficiency
Communication & Collaboration Skills
- Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests
- Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel
- Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively
Technical Knowledge & Skills
- Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
- Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies
- Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management
- Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows
- Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint
Job Type: Contract
Pay: $22.45 - $27.04 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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