Service Dispatcher & Customer Service Representative

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Job Description: Service Dispatcher & Customer Service Representative
Supervisor: Operations Director

Position Summary:

Do you have a passion for providing world-class service to customers, colleagues, and communities? AT&I’s greatest strength is our people, and we are seeking a highly organized and customer-focused individual to join our team as a Service Dispatcher and Customer Service Representative (CSR). This dual-role position is responsible for managing service schedules, dispatching technicians, and providing exceptional customer support. The ideal candidate will be a proactive communicator, skilled in multitasking, and committed to delivering a seamless customer experience.

Who We Are:

AT&I Systems is a security integrator providing exceptional service and solutions to thousands of customers throughout Central and South Florida since 2005. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Key Responsibilities:


Dispatching Duties:

• Schedule and dispatch service technicians based on availability, location, and skill set.
• Monitor field operations and adjust schedules as needed to meet service demands.
• Communicate job details clearly to technicians and ensure timely arrival at job sites.
• Track service calls and update job statuses in the system.

Customer Service Duties:

• Answer incoming calls and respond to customer inquiries in a timely, professional, and courteous manner.
• Provide accurate information regarding services, scheduling, and billing.
• Resolve customer complaints or escalate issues to the appropriate department.
• Maintain detailed records of customer interactions and transactions.

Administrative Support:

• Update and maintain customer databases and service records.
• Prepare daily, weekly, and monthly reports on service performance.
• Assist with other administrative tasks as needed.

Knowledge and Skills

• High school diploma or equivalent; associate degree or higher preferred.
• Previous experience in dispatching, customer service, or administrative support.
• Strong communication and interpersonal skills.
• Proficiency in scheduling software and Microsoft Office Suite.
• Ability to multitask and work in a fast-paced environment.
• Problem-solving mindset and attention to detail.

Company Benefits

AT&I fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all our colleagues:

• Company Holidays and Paid Time Off
• Medical Plan
• 401K Matching Plan
• Competitive salary and compensation plan
• Mileage reimbursement plan