Service Engineer Cuautitlan

Job Summary

Be the face of Tetra Pak. Deliver excellence where it matters most.

As a global leader in food processing and packaging, Tetra Pak develops innovative solutions that help make food safe and available everywhere — always guided by our purpose to protect food, people, and the planet. Our technologies support customers around the world in producing and delivering safe, high‑quality food while minimizing environmental impact through efficient, responsible, and forward‑looking practices.

As a Service Engineer, you will be part of our Customer Service Operations team, working directly at customer sites to keep essential food processing and packaging lines running reliably. Your work contributes to ensuring uninterrupted food production — a vital link in global food systems that support hundreds of millions of consumers every day. You will operate as an individual contributor, partnering closely with customer teams and internal experts to secure equipment performance, minimize downtime, and strengthen long‑term customer trust.

This role stands out for the impact in the field: hands-on problem solving, advanced technical exposure, and the opportunity to represent a company recognized for quality, innovation, and sustainability leadership in the food industry. You will diagnose technical issues, ensure optimal equipment performance, and empower operators through training — all while contributing to our promise to Protect What’s Good.

You will be based in Cuautitlan Izcalli, Mexico

You may be required to travel to customer sites up to 90% of your time.

Tetra Pak does not offer support for visa or international relocation for this position.

What you will do

As a Service Engineer you will:

• Execute installation, commissioning and performance validation for Capital Equipment installations at customer sites.
• Can act as lead engineer for complex capital equipment installations at customer sites.
• Lead, plan, coordinate and execute preventive maintenance activities, ensuring compliance to the agreed scope of delivery. Reinstate equipment / lines into production according to agreed service targets
• Execute analysis, restore basic conditions or troubleshoot to resolve mechanical, electro-mechanical and automation issues in connection with the Remote Support if needed. Conduct systematic root cause analysis of problems to enable permanent resolution. Promptly report and manage all discovered Technical Issues and, when needed, escalate to next appropriate level in a timely manner providing a Problem Solution Methodology to ensure rapid resolution
• Perform production support / breakdown on customer site.
• Execute installation of complex automation upgrade kits, in connection with the Remote Support, according to procedures and reinstate lines into production according to agreed service targets.
• Conduct operator & maintenance customer training, physically or remotely.
• Participate actively in looking for business opportunities and share them with Services Key Account Managers (SKAM). Maintain a good knowledge and understanding of existing services and solutions.
• Follow-up operationally the contracts leading, take decisions with the Services Account Representative & SKAM to manage proactively the outcome of the contract (profitability and/or performance)
• Promote a safe working culture in the team and execute all work in accordance with Tetra Pak and Customer safety regulations and requirements.
• Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Address all discovered food safety, quality assurance and regulatory issues.
• Lead the daily contact and operational relationship with your designated customer contact
• Comply with all reporting requirements in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done.
• Always Act as an ambassador for Tetra Pak, ensuring good working relationships with the customer and Tetra Pak colleagues and that Tetra Pak’s reputation is sustained.

We believe you have

• A background in Mechatronics, Automation, Engineering, or a related field, or equivalent practical experience.
• Up to 5 years of experience in maintenance, service, or installation roles, or equivalent hands on exposure through technical training or practical projects.
• A solid foundation in mechanical, electrical, and automation principles, with familiarity in areas such as PLCs (Programmable Logic Controllers) or similar.
• The ability and willingness to travel extensively to customer sites as required for the role, up to 90% of the time;
• Intermediate proficiency in English, both written and spoken, is ideal but not mandatory. Candidates with this skill may benefit from training opportunities and potential international exposure.
• A valid driver’s license;
• A proactive, customer first mindset, with strong problem solving abilities, eagerness to learn, and a collaborative approach to working with diverse teams.