Service Express Operator / Front Desk Agent

Hotel:

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What's in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

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Rate of Pay: $18.80 per hour for experienced applicant.

Primary Purpose:

The primary purpose of the PBX Operator is to provide superior guest service by fielding all guest inquiries by phone as well as all incoming phone calls with the goal of addressing and resolving any inquiries in an efficient and timely manner.

Work Performed:

The PBX Operator/ Front Desk Agent will be tasked with the following duties, responsibilities, and assignments:

• Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension and direct calls to appropriate line.
• Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.
• Receive wakeup call information, input cautiously into the automated wake-up system and verbally confirm time to guest.
• Assist in coverage of Front Desk Agent during break and busy Guest Service Check In's and Departures.
• Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.
• Answer basic inquiries, time, extension numbers, outlet hours, etc.
• Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details.

Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Preferred Experience: Previous guest service or reception experience

Preferred Education: High School Diploma or Equivalent

Other Requirements: Weekend and Holiday hours included

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy